EBA欧洲银行-OPER-IT-CA-07-2015-IT-Technical-Support-Specialist-FG-IV_8页_353kb

European Banking Authority (EBA) - IT Technical Support Specialist Position Summary

Core Content

The European Banking Authority (EBA) is an independent EU authority established in 2011 under Regulation (EC) No. 1093/2010, with subsequent amendments. It plays a key role in ensuring a high-quality, effective, and consistent level of regulation and supervision across the EU banking sector, while promoting financial stability, transparency, and the protection of depositors and investors. The EBA collaborates closely with other EU financial regulatory bodies such as EIOPA, ESMA, and the ESRB.

The EBA is currently seeking an IT Technical Support Specialist to join its IT team in London, UK. This role is part of the EBA's efforts to maintain and support its IT infrastructure and administrative applications, which are critical to the functioning of the institution.

Main Responsibilities

• Serve as the single point of contact for EBA users regarding IT infrastructure and administrative applications.
• Provide first-line support for incidents and problems.
• Track, coordinate, and follow-up on incident resolution with IT service providers.
• Handle service requests such as software installations and access requests.
• Define and improve support processes, monitor KPIs, and maintain technical documentation and user manuals.
• Contribute to technical specifications, tender procedures, and IT infrastructure planning.

Requirements

Eligibility Criteria

• Must be a national of an EU Member State, Iceland, Liechtenstein, or Norway.
• Must be physically fit and free from criminal records.
• Must have at least three years of university education and a diploma.
• If studies were completed outside the EU, the qualification must be recognized by an EU/EEA authority.
• Must have 6 years of full-time professional IT experience, including 4 years in a comparable role.

Language Requirements

• Excellent knowledge of English (both written and spoken).
• Native English speakers must demonstrate second language proficiency.
• Knowledge of other EU official languages is considered an advantage.

Selection Criteria

• Extensive experience in:
  • Installing and configuring computer hardware, OS, and applications (Windows 7 or above).
  • Troubleshooting system and network issues.
  • Setting up user accounts and profiles (Microsoft Active Directory).
  • Providing IT support in an international environment.
• Working knowledge of ITIL (incident/problem management) is an advantage.
• Must possess excellent problem-solving, communication, and organizational skills.
• Ability to work under pressure and promote innovation.
• Flexibility to take on additional tasks as required.

Selection Procedure

• A selection committee will evaluate applications based on CV, motivation letter, and eligibility criteria grid.
• Shortlisted candidates may be invited for written tests (English, 10 points, minimum 6 to pass) and interviews (English, 10 points, minimum 6 to pass).
• Successful candidates will be ranked by merit, with those scoring 12 or above placed on a reserve list valid until 31 December 2015.
• Conflict of interest declaration is required before recruitment.

Appointment and Employment Conditions

• Contract type: Fixed-term agent contract for three years, with a probation period of nine months and possible extension.
• Function group: Group IV, with an estimated monthly basic salary of €3,170.61.
• Remuneration package includes:
  • Exemption from national taxes.
  • Correction coefficient of 50.7% for UK-based staff.
  • Benefits such as expatriation allowance, household allowance, and others based on family status and origin.
  • Annual leave: 2 days per month, plus 2.5 days of supplementary home leave for expatriate staff.
  • Pension, sickness, accident, unemployment, and invalidity insurance.
  • Travel insurance for missions.

Application Process

• Applications must be submitted in English to vacancies@eba.europa.eu by 21 September 2015 at 12:00 noon (London time).
• Required documents:
  • Europass CV.
  • Motivation letter.
  • Eligibility criteria grid.
• Incomplete applications will not be considered.
• Supporting documents (e.g., diplomas, ID cards) are not required at this stage.

Data Protection and Appeal Procedures

• The EBA complies with Regulation (EC) No 45/2001 on data protection and ensures the confidentiality and security of personal data.
• Candidates may appeal decisions under:
  • Article 90(2) of the Staff Regulations (within 3 months of notification).
  • Article 270 of the Treaty on the Functioning of the EU (via the European Union Civil Service Tribunal).
  • Article 195(1) of the Treaty establishing the European Community (via the European Ombudsman).
• Appeals must be submitted within the specified time limits and after exhausting internal administrative remedies.