EBA欧洲银行-OPER-IT-CA-02-2016-IT-Support-Specialist-FG-IV_8页_222kb

EBA IT Technical Support Specialist Position Summary

Core Content

The European Banking Authority (EBA) is an independent EU authority established in 2011 under Regulation (EC) No. 1093/2010, with subsequent amendments. It plays a crucial role in enhancing the functioning of the EU internal market by ensuring high-quality, effective, and consistent regulation and supervision in the areas of banking, payments, e-money, and related corporate governance, auditing, and financial reporting. The EBA collaborates closely with other EU financial regulators such as EIOPA, ESMA, and the ESRB.

Job Description

The IT Technical Support Specialist position is part of the EBA IT Unit, responsible for the operation and support of the EBA's IT infrastructure and administrative applications. This role involves:

• Providing first-line support for users regarding IT infrastructure and administrative applications.
• Coordinating incident and problem resolution with IT service providers.
• Acting as a single point of contact for service requests.
• Supporting user inquiries about MS Office and other office automation products.
• Defining and improving IT support processes.
• Monitoring KPIs for IT support.
• Drafting and maintaining technical documentation and user manuals.
• Participating in the planning and evaluation of IT maintenance activities.
• Assisting in the drafting and validation of technical designs for IT infrastructure.
• Contributing to user training on IT infrastructure and applications.

Requirements

1. Eligibility Criteria

• Language: Proficiency in one EU language and satisfactory knowledge in another.
• Nationality: Must be a national of an EU Member State, Iceland, Liechtenstein, or Norway.
• Citizenship Rights: Full rights as a citizen.
• Military Obligations: Completed any applicable military service obligations.
• Physical Fitness: Fit to perform the duties of the position.
• Education: Completed university studies of at least three years, with a recognized diploma from an EU/EEA authority or equivalent.

2. Professional Experience

• At least 6 years of full-time professional experience in IT.
• At least 4 years in a comparable position.
• Experience in deploying and managing Windows on client devices.
• Experience in configuring and troubleshooting end-user devices (PCs, laptops, tablets).
• Experience in administering MS Exchange Server 2010 or above.
• Experience with MS Active Directory.
• Advantageous experience in software packaging/deployment (e.g., MS SCCM), ITIL, and providing IT support in an international environment.

3. Competencies

• Excellent communication skills with all levels of the organization.
• Strong problem-solving abilities.
• Ability to meet deadlines and targets under pressure.
• Capacity to organize and manage multiple parallel tasks.
• Willingness to promote innovative ideas.
• Flexibility to take on additional responsibilities.
• Teamwork and strong interpersonal skills.

Selection Procedure

• The selection process includes an eligibility check, written tests, and interviews.
• Written tests are in English, assessing communication, knowledge, and drafting skills. Minimum score: 6 out of 10.
• Interviews are in English, evaluating suitability, professional knowledge, and motivation. Minimum score: 6 out of 10.
• Successful candidates with a total score of 12 or above will be placed on a reserve list valid until 31 December 2016.
• Candidates must declare any conflict of interest before recruitment.

Appointment and Employment Conditions

• Contract Type: Fixed-term agent contract of three years, with a probation period of nine months and possible extension.
• Function Group: Group IV, with a minimum monthly basic salary of €3,246.70.
• Remuneration: Includes Community tax, expatriation allowance, household allowance, dependent child allowance, education allowance, installation allowance, and other benefits.
• Annual Leave: Two days per calendar month, plus additional days for age and grade, and 2.5 days of supplementary home leave for those receiving expatriation or foreign residence allowance.
• Pension and Insurance: Access to the EU Pension Scheme after 10 years of service, EU Joint Sickness and Insurance Scheme, accident and occupational disease insurance, unemployment and invalidity allowance, and travel insurance for missions.

Place of Employment

• The EBA offices are located on Floor 45-46, One Canada Square, Canary Wharf, London E14 5AA, United Kingdom.

Application Submission

• Applications must be submitted in English to vacancies@eba.europa.eu by 8 April 2016 at 12:00 noon London time.
• Applications must include: Europass CV, motivation letter, and eligibility criteria grid.
• Only complete applications will be considered.
• Supporting documents (e.g., ID cards, diplomas) are not required at this stage.

Data Protection

• Personal data will be processed in accordance with Regulation (EC) No 45/2001, ensuring confidentiality and security.

Appeal Procedure

• Candidates may request a review of the Selection Committee’s decision within 10 days of notification.
• Appeals can be submitted to the European Union Civil Service Tribunal.
• Complaints to the European Ombudsman are also possible, but must follow specific administrative procedures.
• The Civil Service Tribunal does not review decisions unless procedural rules are infringed.
• For details on appeal procedures, visit the EU Civil Service Tribunal website.