EBA欧洲银行-OPER-IT-TA-32-2014-IT-Support-Officer-Final_8页_216kb

报告摘要

EBA IT Support Officer Position Summary

Core Content

The European Banking Authority (EBA) is an independent EU institution established in 2011, tasked with enhancing the functioning of the EU internal market by ensuring high-quality, effective, and consistent regulation and supervision in the banking, payments, and e-money sectors. It collaborates closely with other EU financial authorities such as EIOPA, ESMA, and the ESRB.

The EBA is currently seeking an IT Support Officer to work at its London office. The role is part of the ESFS (European System of Financial Supervision) and involves supporting IT operations across pre-production and production environments.

Main Responsibilities

Define and improve IT operations processes.
Monitor and define KPIs for IT operations.
Review and enhance SLAs, and define new ones.
Serve as a single point of contact for users in incident and problem resolution.
Track and coordinate incident and service request resolution with IT service providers.
Assist with user inquiries regarding Microsoft Office products and develop simple VBA modules.
Maintain the EBA's Intranet and user content.
Draft and maintain technical documentation and user manuals.
Contribute to technical libraries and ensure policy consistency.
Participate in drafting technical specifications for tenders and evaluations.
Plan and coordinate maintenance activities, particularly for the desktop environment.
Manage hardware and software procurement under existing framework contracts.
Develop and validate technical designs for IT infrastructure and back-office systems.
Maintain and operate audio, video, and telephony systems.

Requirements

1. Eligibility Criteria

Proficient in at least one EU language and satisfactory in another.
National of an EU Member State, Iceland, Liechtenstein, or Norway.
Full citizen rights and no criminal record.
No outstanding military service obligations.
Physically fit for the role.
Minimum of three years of full-time professional experience in a comparable IT position.
Education level equivalent to at least three years of university studies.
Qualifications must be recognized by EU or EEA authorities or their equivalents.
For candidates with studies outside the EU, recognition by a national authority is required.

2. Selection Criteria

Experience in IT service desk or first-line support.
Experience working with external IT providers (second and third line support).
Extensive knowledge of Microsoft products including Windows 7, MS Office 2010, Windows Server 2012, and Microsoft SharePoint 2010.
Good knowledge of developing simple VBA scripts.
Sound knowledge of ITIL, particularly in incident and problem management.
Good understanding of network infrastructures and audio/video/telephony systems.

3. Competencies

Excellent problem-solving skills.
Strong communication skills across the organization.
Ability to meet deadlines and targets under pressure.
Independent task management and prioritization.
Willingness to propose innovative ideas for IT improvements.
Flexibility to handle additional tasks in a dynamic environment.
Self-management and ability to work without close supervision.
Teamwork and strong interpersonal skills.

Equal Opportunities

The EBA applies an equal opportunities policy and ensures no discrimination in its recruitment process.

Selection Procedure

A selection committee will evaluate applications based on eligibility and selection criteria.
Shortlisted candidates may be invited for written tests and interviews.
Written tests are in English, assess communication, knowledge, and drafting skills. Minimum score: 6/10.
Interviews are in English, assess suitability, knowledge, and motivation. Minimum score: 6/10.
Successful candidates are ranked by merit, with top scorers being recruited. Those scoring 12 or above are placed on a reserve list valid until 31 December 2014.
Selection committee deliberations are confidential, and contact with members is prohibited.

Appointment and Conditions of Employment

Contract type: Temporary fixed-term contract of three years with a nine-month probation period, possibly extendable.
Expected start date: 1 December 2014.
Grade: AD 6. Estimated monthly basic salary: €4960.64.
Remuneration details are outlined in Staff Regulations (Articles 62–70 and Annex VII).
Salaries are exempt from national tax, with a Community tax at source.
A correction coefficient of 39.2% applies to the UK.
Additional benefits may include expatriation allowance, household allowance, dependent child allowance, education allowance, installation allowance, and travel insurance.
Annual leave: 2 days per calendar month plus supplementary home leave (2.5 days) for those entitled to expatriation or foreign residence allowance.
Access to the EU Pension Scheme after 10 years of service.
Coverage under the EU Joint Sickness and Insurance Scheme, accident and occupational disease insurance, unemployment and invalidity allowance.

Submission of Applications

Applications must include a Europass CV, motivation letter, and eligibility criteria grid.
All documents must be submitted in English to vacancies@eba.europa.eu by 9 October 2014 at 12:00 noon London time.
Late applications will not be considered.
Only complete applications will be accepted.
Supporting documents (e.g., diplomas, ID cards) are not required at this stage.
Professional experience is counted from the date of obtaining the relevant diploma or certificate.

Data Protection

Personal data will be processed in accordance with Regulation (EC) No 45/2001, ensuring confidentiality and security.

Appeal Procedure

Candidates may appeal decisions through the European Union Civil Service Tribunal or the European Ombudsman.
Appeals must be submitted within 3 months of notification.
The Civil Service Tribunal does not review decisions unless selection procedures have been violated.
The Ombudsman requires prior administrative contact before lodging a complaint.
Appeal procedures are governed by the Staff Regulations and the Treaty on the Functioning of the EU.
For appeal details, visit: http://curia.europa.eu or http://www.ombudsman.europa.eu.

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