2019全球SaaS趋势（英文版）_22页_12mb

2019 SaaS Trends Summary

Core Content

The 2019 SaaS Trends report highlights the rapid evolution and widespread adoption of Software as a Service (SaaS) in organizations. It provides insights into spending patterns, app usage, and the challenges associated with managing a decentralized SaaS environment.

Main Trends and Insights

1. SaaS Spending and Adoption Continue to Rise

• SaaS spending is growing faster than traditional hardware investments (e.g., laptops).
• The average employee uses at least 8 apps, and app usage increases linearly with company size.
• In 2018, the average SaaS spend per company was $343,000, a 78% increase from the previous year.
• SaaS spending has increased across all company size segments over the past five years.

2. SaaS is Decentralized Across the Organization

• Every department now uses SaaS, indicating its widespread integration into business processes.
• IT no longer owns all SaaS decisions. Departmental leaders are empowered to choose and implement apps.
• This decentralization leads to multiple SaaS owners within an organization, which can result in:
  • Orphaned subscriptions: 71% of companies have at least one SaaS subscription without a billing owner.
  • Duplicate subscriptions: Multiple teams may use the same app without consolidating under one contract, increasing costs and complicating data management.

3. The SaaS Graph: Mapping App-Person Connections

• The SaaS Graph visualizes the complex relationships between employees and SaaS apps.
• For a typical 200-to-500-employee company, there are 123 apps and 2,700 app-person connections.
• Managing these connections is crucial for security, compliance, budgeting, and operations.
• Employee turnover is less impactful than app turnover, with 39% of SaaS apps changing in a mid-sized company over two years.

4. SaaS Strategy Takeaways and Recommendations

• Visibility is essential to track and manage app-person relationships effectively.
• Collaboration among departments (IT, security, compliance, finance, HR, legal, etc.) is necessary to ensure secure and efficient SaaS management.
• Flexibility in app approval and removal processes allows teams to experiment and adapt to new tools.
• Organizations should invest in tools that provide real-time visibility into SaaS usage and spending to maintain security and accountability.

Key Information by Company Size

Summary of Key Challenges

• Orphaned subscriptions pose significant security and compliance risks, with an average cost of $710/month.
• Duplicate subscriptions increase costs and complicate data management.
• The complexity of app-person connections grows rapidly with company size, requiring robust SaaS management strategies.

Conclusion

The SaaS landscape is evolving quickly, with a high turnover rate and decentralized ownership. Organizations must focus on visibility, collaboration, and flexibility to manage SaaS effectively, ensuring security, compliance, and cost efficiency.