Blissfully-2019全球SaaS趋势（英文版）-2019.3-22页_12mb

2019 SaaS Trends Summary

Core Content Overview

The 2019 SaaS Trends report highlights the rapid growth and increasing complexity of SaaS adoption across organizations. It emphasizes the need for better visibility, collaboration, and flexibility in managing SaaS stacks as companies continue to expand their use of cloud-based software.

Main Trends and Key Insights

1. SaaS Spending and Adoption Continue to Rise

• SaaS Spend Growth: Companies are spending more on SaaS than on laptops, with the average SaaS spend per employee in 2018 being $2,884, compared to $1,299 for a new laptop.
• App Usage: The average employee uses at least eight SaaS apps, and the number of apps per company increases linearly with company size.
• Total SaaS Spend: The average company spent $343,000 on SaaS in 2018, a 78% increase from the previous year.

2. SaaS is Decentralized Across the Organization

• Decentralized Ownership: With the availability of numerous SaaS apps, IT is no longer the sole owner of SaaS decisions. Instead, departmental leaders are empowered to choose and implement tools.
• Orphaned Subscriptions: 71% of companies have at least one SaaS subscription without a billing owner, often due to employee turnover. These orphaned subscriptions can lead to unnecessary costs and security risks.
• Duplicate Subscriptions: Many organizations have multiple subscriptions for the same app, leading to inefficiencies and increased spend. This can be mitigated with clear communication and centralized tracking.

3. The SaaS Graph: Mapping App-Person Connections

• Complex Relationships: The SaaS Graph illustrates the intricate relationships between employees and SaaS apps, showing that each app is connected to multiple people and vice versa.
• Data and Security Implications: These connections have significant implications for security, compliance, and data privacy, especially with the rise of regulations like SOC 2 and GDPR.
• Connection Numbers: A typical 200-to-501-person company has 2,700 app-to-person connections, showing the complexity of managing SaaS at scale.

4. App Turnover is Higher Than Employee Turnover

• Rapid Change: The rate of app turnover is higher than employee turnover, with the typical mid-sized company changing 39% of its SaaS stack between 2017 and 2018.
• Reasons for Turnover: Companies adopt new software, switch vendors, discontinue old tools, or trial new products, all of which contribute to the fast-paced nature of SaaS evolution.
• Future Outlook: Organizations should expect that roughly half of their SaaS stack will change in the next two years, necessitating more efficient app approval, implementation, and removal processes.

5. SaaS Strategy Takeaways and Recommendations

• Visibility is Critical: Automated and real-time tracking of SaaS usage and spend is essential to maintain security and compliance.
• Collaboration is Necessary: IT, security, compliance, finance, HR, legal, and department leaders must work together to manage SaaS effectively.
• Flexibility Gives You Leverage: Being able to quickly adopt or replace apps is crucial for maintaining a strong and innovative technology stack.

SaaS Profiles by Company Size

Summary of Key Challenges and Opportunities

• Challenges: Orphaned and duplicate subscriptions are common and lead to inefficiencies, unnecessary costs, and security risks.
• Opportunities: Better visibility, collaboration, and flexibility can help organizations manage their SaaS stacks more effectively, ensuring compliance and cost efficiency.

The report underscores the importance of adopting a holistic approach to SaaS management, focusing on transparency, teamwork, and adaptability to navigate the complexities of modern SaaS adoption.