blissfully-2019全球SaaS趋势报告（英文）-2019.2-22页_12mb

2019 SaaS Trends Summary

Core Content

The 2019 SaaS Trends report highlights the growing complexity and decentralization of SaaS adoption in organizations. It emphasizes the rapid pace of change and the challenges that arise from managing a large number of SaaS applications and their associated costs and security risks.

Main Trends

• SaaS Spending and Adoption Continue to Rise:

  • In 2018, the average company spent $343,000 on SaaS, a 78% increase from the previous year.
  • SaaS spending has increased across all company size segments over the last 5 years.
  • The average cost per employee for SaaS subscriptions was $2,884, higher than the cost of a new laptop ($1,299).

• Decentralized SaaS Usage:

  • Every department in modern organizations uses SaaS.
  • The number of SaaS owners has increased significantly, with the average mid-sized company having 32 billing owners.
  • 71% of companies have at least one orphaned SaaS subscription, where the original purchaser has left the organization.
  • Duplicate subscriptions are also common, leading to unnecessary costs and data management complications.

• App Turnover is Higher Than Employee Turnover:

  • The typical mid-sized company changed 39% of its SaaS stack between 2017 and 2018.
  • It is estimated that about half of the SaaS stack will change in two years, indicating a high rate of turnover.
  • App turnover is driven by factors such as new software categories, vendor changes, and experimentation with new tools.

Key Insights and Challenges

• The SaaS Graph:

  • Represents the complex relationships between people and SaaS apps.
  • Shows that even a mid-sized company with 200 employees has 2,700 app-to-person connections.
  • Managing these connections is essential for security, compliance, and budgeting.

• Security and Compliance Risks:

  • Orphaned subscriptions and duplicate apps pose significant security and data privacy risks.
  • With regulations like SOC 2 and GDPR becoming more prominent, organizations need to be vigilant about managing these risks.

SaaS Strategy Takeaways

• Visibility is Critical:

  • Automated, real-time visibility into SaaS usage and spend is essential for managing security and compliance.

• Collaboration is Necessary:

  • IT, security, compliance, finance, HR, legal, and department leaders must work together to manage SaaS effectively.
  • Culture changes, clear guidelines, and improved data visibility across teams are needed.

• Flexibility Gives You Leverage:

  • Organizations should focus on flexibility and process rather than guessing which apps to keep or replace.
  • This allows team leaders to experiment and adopt the best tools quickly.

SaaS Profiles by Company Size

Conclusion

The report underscores the need for organizations to adopt a strategic and collaborative approach to managing their SaaS stacks. Visibility, flexibility, and a unified strategy are key to navigating the challenges posed by the rapid growth and turnover of SaaS applications.