2019全球SaaS趋势英文版_22页_12mb

2019 SaaS Trends Summary

Core Content

The 2019 SaaS Trends report highlights the rapid growth and increasing complexity of SaaS adoption in organizations. It outlines key trends, challenges, and strategic recommendations for managing SaaS effectively.

Main Trends and Findings

1. SaaS Spending and Adoption Continue to Rise

• SaaS spending is growing faster than hardware investments (e.g., laptops).
• The average employee uses at least 8 SaaS apps.
• The average SaaS spend per company in 2018 was $343,000, a 78% increase from the previous year.
• Over the last 5 years, SaaS spending has increased across all company size segments.

2. SaaS is Decentralized Across the Organization

• Every department uses SaaS apps, and no single stakeholder owns IT management.
• The average mid-sized company has 32 billing owners for SaaS applications.
• Orphaned subscriptions are a significant issue: 71% of companies have at least one subscription without a billing owner.
• Duplicate subscriptions are also common, especially in larger organizations, leading to unnecessary costs and complexity.

3. The SaaS Graph: Mapping App-Person Connections

• The SaaS Graph visualizes the complex relationship between people and SaaS apps.
• Each line on the graph represents an app-to-person connection.
• A typical 200-to-500-employee company has 2,478 connections, showing the scale of app usage.
• Security, compliance, budgeting, and privacy risks increase with more connections and apps.

4. App Turnover is Higher Than Employee Turnover

• App turnover rates are significantly higher than employee turnover.
• The average mid-sized company changed 39% of its SaaS stack between 2017 and 2018.
• App turnover can be due to:
  • Adoption of new categories of software.
  • Switching vendors within a category.
  • Dropping vendors as companies exit a category.
  • Trials or free tiers of SaaS offerings.

5. SaaS Strategy Takeaways and Recommendations

• Visibility is critical for managing SaaS effectively. IT needs an automated, real-time view of all people, apps, and connections.
• Collaboration is necessary across departments (IT, security, compliance, finance, HR, legal, and team leaders) to manage SaaS.
• Flexibility allows organizations to adapt quickly and adopt the best tools for their needs.

Key Insights by Company Size

Summary of Key Challenges

• Orphaned subscriptions pose security and cost risks.
• Duplicate subscriptions increase expenses and complicate data management.
• Lack of centralized visibility leads to inefficiencies in managing app usage and spend.
• Decentralized ownership makes it difficult to enforce security and compliance policies.

Strategic Recommendations

• Implement real-time visibility tools to track and manage SaaS usage and spend.
• Foster collaboration across departments to ensure alignment on SaaS strategy.
• Build flexible processes that allow teams to adopt and remove apps efficiently.
• Establish clear guidelines and systems of record to avoid duplication and orphaned apps.