EBA欧洲银行-OPER-IT-TA-12-2014-IT-Operations-expert-28229_8页_405kb

EBA IT Operations Expert Position Summary

Core Content

The European Banking Authority (EBA) is an independent EU authority established in 2011 under Regulation (EC) No. 1093/2010, with subsequent amendments. It plays a key role in ensuring consistent and high-quality regulation and supervision across the EU banking sector, focusing on financial stability, market transparency, and consumer protection. The EBA collaborates closely with other financial regulatory bodies such as EIOPA, ESMA, the Joint Committee, and the ESRB as part of the European Systemic Risk Board (ESRB) framework.

The EBA is currently seeking an IT Operations Expert to join its IT team in London, United Kingdom. The role involves managing and supporting the IT infrastructure and applications used by the EBA and its national supervisory counterparts. The position is open to eligible candidates from EU Member States, Iceland, Liechtenstein, and Norway.

Main Responsibilities

• Monitoring and Operating IT Systems: Ensure end-to-end operation of IT solutions, identify and resolve system issues, and escalate unresolved problems to second-line support.
• Communication: Interact professionally with internal and external customers to resolve issues.
• System Maintenance: Conduct technical system checks and prepare shift readiness reports.
• Incident Management: Monitor the incident ticketing system, flag critical issues, and maintain composure during system outages.
• Documentation and Compliance: Document system issues and ensure alignment with EBA policies and EU regulations.
• Shared Tasks: Assist in drafting technical specifications for tenders, planning maintenance, purchasing hardware/software, and validating technical designs for backend systems (e.g., UNIX, Oracle RDBMS, Oracle Weblogic).

Requirements

Eligibility Criteria

• Language Proficiency: Thorough knowledge of one EU language and satisfactory knowledge of another.
• Nationality: Must be a national of an EU Member State, Iceland, Liechtenstein, or Norway.
• Legal Rights: Full citizen rights and completion of any applicable military service obligations.
• Physical Fitness: Must be physically fit for the role.
• Criminal Record: Provide a certificate confirming no criminal record.
• Medical Examination: Must pass a medical exam as per EU employment conditions.

Qualifications

• Education: Completed university studies (minimum 3 years) with at least one year of professional experience, or completed studies with a minimum of 4 years (no experience required).
• Recognition: Qualifications must be recognized by EU or EEA authorities or equivalent.

Professional Experience

• Minimum Experience: 7 years (for 3-year education) or 6 years (for 4-year education) of relevant full-time professional experience in IT operations, particularly in controlled production environments or financial services technology.
• Experience Scope: From the date of diploma award to the application deadline.

Language Skills

• English: Excellent knowledge required (written and spoken).
• Second Language: Native English speakers must prove proficiency in a second EU language.

Selection Criteria

• Experience in Corporate Environments: At least 3 years in large corporate environments, especially in production or client-facing IT roles.
• Technical Skills: Proficiency in UNIX/Linux, SQL, Oracle, shell scripting, XML, and encryption technologies.
• Networking Knowledge: Familiarity with FTP, telnet, HTTP(S), and SSH.
• ITIL Knowledge: Sound understanding of ITIL, particularly in incident and problem management.
• Team Management: Advantageous to have experience in managing vendor teams for global applications.

Competencies

• Problem Solving: Ability to identify and resolve IT incidents.
• Communication: Strong communication skills with internal and external stakeholders.
• Time Management: Meet deadlines and manage multiple tasks simultaneously.
• Innovation: Propose ideas for IT operations improvement.
• Flexibility: Adapt to changing institutional needs.
• Self-Management: Work independently and manage workload effectively.
• Teamwork: Demonstrate strong interpersonal and collaborative skills.

Equal Opportunities

The EBA is committed to equal opportunities and will ensure no discrimination in the recruitment process.

Selection Procedure

• Committee Review: Applications are analyzed by a selection committee based on CV, motivation letter, and eligibility grid.
• Written Tests: Conducted in English, with a total score of 10 (minimum 6 required).
• Interviews: Held in English, with a total score of 10 (minimum 6 required).
• Merit-Based Recruitment: Candidates are ranked by merit, with top scorers selected for recruitment. Those scoring 12 or above may be placed on a reserve list valid until 31 December 2014.

Appointment and Employment Conditions

• Contract Type: Temporary fixed-term contract for three years, with a probation period of nine months and possible extension.
• Start Date: Expected to start on 16 May or 1 June 2014.
• Grade and Salary: Grade AD 7, with a monthly basic salary of €5,568.11.
• Employment Benefits:
  • No national tax; Community tax at source applies.
  • Correction coefficient of 39.2% for UK staff.
  • Possible allowances (expatriation, household, dependent child, education, etc.).
  • Annual leave: 2 days per month + 2.5 days of supplementary home leave for expatriate staff.
  • Pension, sickness, accident, unemployment, and invalidity insurance.
  • Travel insurance for missions.

Application Submission

• Deadline: 25 March 2014, 12:00 noon London time.
• Documents Required:
  • Europass CV
  • Motivation letter
  • Eligibility criteria grid
• Language: All documents must be in English.
• Completeness: Only complete applications will be considered.
• Submission Caution: Candidates are advised not to wait until the last minute to avoid technical issues.

Data Protection

The EBA complies with Regulation (EC) No 45/2001 on data protection, ensuring the confidentiality and security of candidates' personal data.

Appeal Procedure

• Complaints: Can be submitted to the Executive Director within 3 months of being notified of a decision.
• Judicial Appeal: Possible under Article 270 of the Treaty on the Functioning of the EU and Article 91 of the Staff Regulations, to the European Union Civil Service Tribunal.
• European Ombudsman: Complaints can also be made to the European Ombudsman, but only after exhausting internal procedures.

Contact Information

• Vacancy Email: vacancies@eba.europa.eu
• Ombudsman Address: 1 Avenue du Président Robert Schuman, CS 30403, 67001 Strasbourg Cedex, France
• Civil Service Tribunal Address: Boulevard Konrad Adenauer, Luxembourg 2925

This position offers a unique opportunity to contribute to the regulatory and supervisory framework of the EU financial sector, with a focus on IT operations and infrastructure management.