EBA欧洲银行-OPER-IT-CA-02-2015-IT-R-Operations-Specialist-FG-IV-Final-_8页_218kb

European Banking Authority (EBA) Summary

Core Content

The European Banking Authority (EBA) is an independent EU authority established on 1 January 2011 under Regulation (EC) No. 1093/2010, later amended by Regulation (EU) No 1022/2013. It plays a crucial role in improving the functioning of the EU internal market by ensuring high-quality, effective, and consistent regulation and supervision in the areas of banking, payments, e-money, and related corporate governance, auditing, and financial reporting.

As part of the European System of Financial Supervision (ESFS), the EBA collaborates closely with other regulatory bodies such as EIOPA, ESMA, the Joint Committee, and the European Stability Review Board (ESRB). It focuses on preventing regulatory arbitrage, promoting supervisory convergence, and enhancing international coordination.

Key Job Opportunity

The EBA is currently recruiting an IT Operations Specialist for its London office. The position involves:

• Providing support and managing the IT infrastructure and administrative applications.
• Acting as a single point of contact for users, handling incidents, problems, and service requests.
• Coordinating incident and problem resolution with IT service providers, ensuring compliance with service level agreements (SLAs).
• Defining and improving IT support processes and monitoring KPIs and SLAs.
• Maintaining technical documentation and user manuals.
• Supporting the drafting of technical specifications and participating in tender procedures.

Main Responsibilities

• Acting as a first-line support for IT users
• Tracking and coordinating incident and problem resolution with IT service providers
• Managing service requests (e.g., software installations, access requests)
• Supporting users with queries related to MS Office and other office automation products
• Defining and improving IT support processes
• Monitoring KPIs and SLAs
• Maintaining technical documentation and user manuals
• Contributing to the technical library and ensuring policy consistency

Requirements

Eligibility Criteria

• Must be a national of an EU Member State, Iceland, Liechtenstein, or Norway
• Must be entitled to full rights as a citizen
• Must have fulfilled military service obligations
• Must be physically fit
• Must have a diploma from completed university studies (at least 3 years)
• Must have a satisfactory knowledge of at least two EU languages (one must be thorough, English is required)

Professional Experience

• Minimum of 6 years of full-time professional experience in IT
• At least 4 years in a comparable position
• Experience must be counted from the date of obtaining the relevant diploma up to the application deadline

Language Requirements

• Excellent knowledge of English (written and spoken)
• Native English speakers must demonstrate proficiency in a second EU language

Selection Criteria

• Extensive experience in:

  • Administering Windows Servers
  • Administering Windows Clients (Windows 7 or above)
  • Maintaining Microsoft Active Directory
  • Administering Microsoft Exchange Server 2010 or above
  • Supporting IT hardware
  • Collaborating with external IT providers (second and third line support)
  • Office automation products (Microsoft Office 2010 or above)

• Required competencies:

  • Excellent problem-solving skills
  • Strong communication skills with all levels of the organisation
  • Orientation to results and ability to meet deadlines under pressure
  • Ability to manage multiple tasks independently
  • Flexibility and willingness to take on new responsibilities
  • Teamwork and strong interpersonal skills

Equal Opportunities Policy

The EBA enforces an equal opportunities policy and ensures no discrimination in its recruitment process.

Selection Procedure

• A selection committee will be formed, and applicants will be informed of its composition.
• Application documents (CV, motivation letter, eligibility grid) will be reviewed to establish a shortlist.
• Shortlisted candidates may be invited for written tests (in English, total score 10, minimum 6) and interviews (in English, total score 10, minimum 6).
• Successful candidates will be ranked, and those with a total score of 12 or above will be placed on a reserve list valid until 31 December 2015.

Appointment and Employment Conditions

• Contract Type: Fixed-term contract of three years with a nine-month probation period, possibly extendable.
• Function Group: Group IV
• Estimated Monthly Salary: Minimum €3,170.61, with additional allowances depending on family status and origin.
• Place of Employment: EBA offices in London, UK (Floor 45–46, One Canada Square, Canary Wharf, London E14 5AA)
• Employment Benefits:
  • Exempt from national tax; subject to Community tax at source
  • EU Pension Scheme after 10 years of service
  • EU Joint Sickness and Insurance Scheme
  • Travel insurance for missions
  • Annual leave: 2 days per calendar month, plus supplementary home leave (2.5 days) for those receiving expatriation allowance

Application Submission

• Applications must be submitted in English by 15 June 2015, 12:00 noon (London time).
• Required documents:
  • Europass CV
  • Motivation letter
  • Eligibility criteria grid
• Only complete applications will be considered.
• Supporting documents (e.g., ID, diplomas) should not be sent at this stage.

Data Protection

• The EBA processes personal data in accordance with Regulation (EC) No 45/2001, ensuring confidentiality and security.

Appeal Procedure

• Candidates may lodge complaints or appeals with:
  • European Union Civil Service Tribunal (under Article 270 of the TFEU and Article 91 of the Staff Regulations)
  • European Ombudsman (under Article 195(1) of the TEU and Article 90(2) of the Staff Regulations)
• Appeals must be submitted within 3 months of being notified of the adverse decision.
• The Civil Service Tribunal does not review decisions unless there is a breach of rules.
• Complaints to the Ombudsman must be preceded by administrative approaches to the relevant institution.