世界银行-2024财年越南国家民意调查报告（英）_40页_1mb

FY 2024 Viet Nam Country Opinion Survey Report Summary

Core Content

The FY 2024 Viet Nam Country Opinion Survey, conducted by the World Bank Group's Business Intelligence (BI) team, aimed to understand stakeholders' perceptions of the WBG's role in Viet Nam. The survey included 985 potential participants, with 389 completing it, resulting in a 39% response rate. The majority of respondents (78%) were currently collaborating with the WBG, and the survey revealed key insights on trust, effectiveness, development priorities, and the need for improved engagement and communication.

Main Views and Key Information

Overall Attitudes Toward the WBG

• Trust in the WBG remains high and stable, with the highest ratings given to the National Assembly and national/local government.
• Civil society and private sector respondents had significantly lower trust ratings (mean = 7.1 and 7.4, respectively).
• The WBG is seen as a long-term partner, with stakeholders appreciating its openness and flexibility.

Key Performance Indicators (KPIs)

• A majority of respondents agreed that the WBG ends poverty and reduces inequality (mean = 7.9).
• Perceptions of alignment with development priorities and relevance in development have slightly declined from FY20, but remain high (mean = 7.8 and 7.7, respectively).
• The WBG is perceived as having a positive influence on shaping development policy (mean = 7.5) and being effective in achieving development results (mean = 7.8).

Development Priorities

• Climate change and enhanced adaptation remain the top priority for the WBG.
• Transport infrastructure has become a second priority, with increased emphasis from government officials.
• Stakeholders suggested increased funding for key areas such as green transformation, digital transformation, and strategic transport development.

Collaboration and Engagement

• Respondents emphasized the need for the WBG to collaborate more with local government, private sector, and civil society.
• Collaboration with civil society has decreased since FY20 but has not reached statistical significance.
• The WBG is seen as effectively collaborating with the national government, other donors, and the private sector.

Financial Instruments and Knowledge Work

• Financial resources and technical assistance are considered the WBG's greatest values to Viet Nam.
• The WBG is perceived as effective in monitoring and evaluating projects and ensuring accountability through lending.
• Knowledge work is seen as high quality, timely, and contributing to development results, with a significant portion of stakeholders anticipating its use in the future.
• However, there is a need for better dissemination of publications and more tailored knowledge products to local contexts.

Communication and Outreach

• Preferred communication channels vary among stakeholder groups, with a need for more targeted and accessible methods.
• Message recall is linked to positive views of the WBG's work, indicating the importance of effective communication strategies.

Stakeholder Trends

• Central government and academia respondents had the most positive perceptions of the WBG across all KPIs.
• High familiarity with the WBG correlates with more positive perceptions of its work.
• Viet Nam's KPIs for the WBG are notably higher than those of other EAP and IBRD countries surveyed in FY24.

Suggestions for Increasing Effectiveness

Knowledge

• Increase training and capacity building for policymakers and local experts.
• Tailor analysis to Viet Nam's development needs and context.
• Expand collaboration with local experts and fund policy training at universities.

Financial Support

• Increase the proportion of the budget to support local NGOs and mobilize private sector capital.
• Provide long-term preferential loans for infrastructure projects.
• Allocate a separate budget for pilot projects to test initiatives.

Engagement

• Deepen collaboration with civil society and sub-national governments.
• Expand stakeholder participation, especially beneficiaries and consultants.
• Design intervention activities based on actual local needs.

Results

• Enhance accountability mechanisms for state officials and project recipients.
• Improve monitoring and evaluation of project effectiveness.

Operational Effectiveness

• Ensure harmony between economic development and environmental protection.
• Align processes with Vietnamese regulations.
• Decentralize operations to improve flexibility and responsiveness.
• Coordinate with specialized agencies for faster approval and implementation.

Conclusion

The survey highlights that while the WBG is generally viewed positively in Viet Nam, there is a clear need for improved collaboration with civil society and local governments, increased financial support with a focus on concessional lending, and more tailored knowledge products. These insights provide a roadmap for the WBG to enhance its effectiveness and relevance in the country's development agenda.