【德勤咨询】2023年全球Z世代与千禧一代调研报告-心理健康现状分析报告_25页_2mb

Summary of the 2023 Deloitte Global Gen Z and Millennial Survey on Mental Health

Core Content

The 2023 Deloitte Global Gen Z and Millennial Survey, conducted across 44 countries with over 22,000 participants, provides a comprehensive overview of the mental health landscape for these generations. It highlights the persistent challenges they face, the impact of societal and economic factors, and the role of employers in supporting their well-being.

Main Findings

• High Levels of Stress and Anxiety:

  • Nearly half of Gen Zs (46%) and 40% of millennials report feeling stressed or anxious all or most of the time.
  • Women and under-represented groups, including those with disabilities and LGBT+ individuals, experience higher levels of stress and anxiety.
  • Among Gen Zs, 48% and among millennials, 49% believe social media has a positive impact on their mental health, yet 46% of Gen Zs and 45% of millennials feel it makes them feel lonely and inadequate.

• Work-Related Stress Drivers:

  • Heavy workload, poor work/life balance, unhealthy team cultures, and inability to be authentic at work are key contributors to stress and anxiety.
  • Over 60% of respondents cite these work-related factors as impacting their mental health.
  • 23% of Gen Zs and 30% of millennials check work emails outside of business hours at least five days a week.

• Burnout on the Rise:

  • Burnout levels have increased: 52% of Gen Zs and 49% of millennials report experiencing burnout.
  • Using WHO criteria, 36% of Gen Zs feel exhausted, 35% feel mentally distanced, and 42% struggle to perform to their best ability.
  • Similar trends are observed among millennials, with 30%, 28%, and 40% respectively.

• Employer Support and Utilization:

  • While many employers are focusing on mental health support, usage of available resources remains low.
  • Only 30% of Gen Zs and 26% of millennials use informational resources to reduce stress.
  • About a third of respondents do not feel comfortable disclosing mental health challenges to their managers.
  • Over half of those who take time off for mental health do not inform their employer of the real reason.

• Work/Life Balance and Inclusive Culture:

  • Achieving a good work/life balance is a top priority for both generations.
  • 76% of Gen Zs and millennials are at least somewhat satisfied with their current work/life balance, up from pre-pandemic levels.
  • Non-inclusive behaviors, such as harassment and microaggressions, are still widespread: 61% of Gen Zs and 49% of millennials experienced harassment or microaggressions in the past year.
  • Inclusive leadership and supportive cultures are critical to fostering well-being and reducing stigma.

Key Recommendations

• Promote Open Mental Health Discussions:

  • Encourage a culture where mental health is openly discussed and support is readily available.
  • Provide tailored tools and policies to support mental health.

• Enhance Work/Life Balance:

  • Focus on 'when' people work, not just 'where'.
  • Offer flexible working models such as condensed work weeks, part-time roles, and flexible hours.
  • Ensure that career progression is not negatively impacted by opting for such models.

• Address Burnout:

  • Incorporate WHO criteria into training and awareness programs to help identify and mitigate burnout.
  • Encourage early intervention and support through HR and line management.

• Combat Non-Inclusive Behaviors:

  • Create safe and inclusive work environments where reporting is encouraged and addressed promptly.
  • Ensure transparency about what constitutes non-inclusive behavior and build trust in the reporting mechanisms.
  • Focus on under-represented groups who are more likely to experience harassment but less likely to report it.

• Leadership and Inclusion:

  • Leadership should model inclusive behaviors and initiate open conversations around mental health.
  • Build empathy and trust to reduce stigma and discrimination.
  • Support employees with caregiving responsibilities by providing flexible working options.

Conclusion

The survey underscores the ongoing mental health challenges faced by Gen Zs and millennials, driven by both personal and work-related factors. Employers are increasingly aware of these issues, but more action is needed to address them effectively. Creating inclusive, supportive environments and promoting work/life balance are essential to improving mental well-being and retaining talent.