2021年千禧一代与Z世代调研（英）_39页_4mb

Summary of Deloitte Global 2021 Millennials and Gen Zs Survey

Core Content

The 2021 Deloitte Global Millennials and Gen Zs Survey highlights the evolving attitudes and behaviors of these generations in the wake of the COVID-19 pandemic. The survey, conducted across 45 countries with 22,928 respondents, including 14,655 millennials and 8,273 Gen Zs, explores their concerns, values, and expectations regarding work, mental health, societal issues, and the role of business in society.

Main Viewpoints

• Accountability and Action: Millennials and Gen Zs are increasingly focused on holding themselves and others accountable, especially in areas like racism, sexism, and corporate responsibility. They are more vocal and persistent in questioning the status quo compared to other generations.

• Pandemic Impact: The pandemic has had a significant effect on daily life, mental health, and worldviews. Despite initial optimism, the prolonged effects have led to heightened stress and pessimism about the future.

• Mental Health: Mental health has become a growing concern, with over 40% of millennials and Gen Zs reporting stress or anxiety. The stigma around mental health in the workplace remains a challenge, and many feel their employers are not adequately supporting them.

• Workplace Adaptability: Flexibility and adaptability have emerged as critical employee traits for business success. Both generations value the ability to pivot and learn new skills, especially in response to changing work environments.

• Societal and Economic Concerns: There is widespread concern about wealth and income inequality, with two-thirds of both generations believing the distribution is unequal. Economic pessimism has grown, with many expecting their local economies to worsen.

• Business Role in Society: While skepticism about the societal impact of business persists, there are early signs that attitudes may be shifting. The discourse around stakeholder capitalism is gaining traction, though concrete actions are still needed to match these intentions.

Key Information

Health and Employment

• Health and employment have become top concerns.
• Over 40% of millennials and Gen Zs believe the environment is beyond repair.
• A majority are optimistic about increased personal action on environmental issues post-pandemic.
• About a quarter of millennials and Gen Zs said certain businesses' environmental impact influenced their buying decisions.

Mental Health

• Stress Levels: Over 40% of millennials and Gen Zs report feeling stressed all or most of the time.
• Work Absences: About a third of respondents took time off due to stress and anxiety.
• Employer Support: Only 14% of respondents believe their employers have adequately supported mental well-being during the pandemic.
• Gender Differences: Women report higher stress levels than men, with about half of millennial and Gen Z women feeling stressed all or most of the time.

Workplace Expectations

• Remote Work: Many are eager to return to in-person work, but not necessarily full-time.
• Flexible Work: Over 60% of respondents said their employers had policies in place to support them during the pandemic.
• Future of Work: The pandemic has accelerated the shift toward flexible workplaces, which may influence where people choose to live.

World Outlooks

• Economic Outlook: Optimism about the economy has declined significantly, with 43% of millennials and 41% of Gen Zs fearing it will worsen by 2022.
• Social and Political Outlook: Pessimism about social and political climates has also increased, with over 40% of respondents expecting them to worsen.
• Diverging Concerns: Millennials focus more on economic growth, crime, and income inequality, while Gen Zs highlight education, sexual harassment, and corruption.

Job Loyalty

• Job loyalty peaked in 2020 but has since declined slightly.
• 36% of millennials and 53% of Gen Zs expect to leave their current employers within two years.
• About 34% of millennials and 21% of Gen Zs said they would prefer to stay with their current employers for at least five years.

Survey Methodology

• Conducted online with self-complete interviews between January 8 and February 18, 2021.
• First time surveying both generations in the same number of countries (45).
• Millennials born between 1983 and 1994; Gen Zs born between 1995 and 2003.

Conclusion

The survey underscores the changing priorities and values of millennials and Gen Zs, particularly their focus on accountability, mental health, and the role of business in society. Despite the challenges posed by the pandemic, these generations remain resilient and are actively shaping the future through their actions and expectations. The data suggests a growing demand for more socially responsible businesses and a shift toward flexible, adaptable work environments. However, there is a clear need for organizations to address mental health support and align their practices with the values of these generations to maintain trust and engagement.