2024-02-02-世界银行-2023财年津巴布韦国家民意调查报告_45页_961kb

Zimbabwe Country Opinion Survey Report - July 2023

Objectives

The survey aimed to understand how Zimbabwe stakeholders perceive the World Bank Group (WBG), including its effectiveness, relevance, alignment with national priorities, development partnership role, knowledge work, and future role, with a focus on stakeholder opinions and communication preferences.

Overall Context

• Perception of Country Direction: Views on Zimbabwe's development path remained divided, with government affiliates more optimistic than other groups who expressed concern.
• Trust: UN, academia, and WBG were highly trusted institutions. WBG trust improved from FY20 across all measured aspects (relevance, alignment, influence) but remained below expectations.
• Familiarity: While trust improved, familiarity with WBG work decreased, particularly among certain groups.

WBG Support in Development Areas

• Top Priorities: Debt sustainability, agriculture & food security, health, and climate change were key development priorities.
• WBG Effectiveness: Rated highest in agriculture, food security & climate change (significant improvement from FY20), but significantly lower in public sector governance and macroeconomic stability.

Key Performance Indicators (KPIs)

• Trust, Relevance, Alignment, Influence: Perceptions improved significantly across all KPIs from FY20.
• Effectiveness in Achieving Results: Trended upward but didn’t reach statistical significance.
• Stakeholder Differences: Bilateral agencies rated WBG highest on KPIs overall, while local governments had lower ratings.

WBG's Work and Engagement on the Ground

• Maximal value was found in: Financial resources/trust funds, bringing together stakeholders, advisory services & analytics, research publications.
• Respondents emphasized increasing collaboration with civil society, private sector, and the media for enhanced impact.

The WBG as a Development Partner

• Rated as a responsive, long-term partner. Flexibility and responsiveness improved.
• Collaboration with national government remained neutral; collaboration with civil society, private sector, and other donors was viewed most favorably.

WBG Should Collaborate More With

• Majority of respondents supported increased collaboration with civil society (51%), national government (47%), private sector (43%).

WBG Knowledge Work and Activities

• Knowledge work was widely used despite low adoption by certain groups. Quality and tailoring improved; familiarity with knowledge work correlated positively with perceived effectiveness.

The Future Role of the WBG in Zimbabwe

• Key focus areas: Debt relief, capacity building for self-sustainability, aligning WBG support with national priorities, and improving operational modes.
• Future priorities: Addressing financial constraints in accessing private capital, providing project preparation funding and risk guarantees.

Communications and Outreach

• Preferred information sources: WBG website, social media, e-newsletters.
• Collaborations should enhance media outreach, visibility (visibility drives greater reach), and participation in expos/presentations.

Summary of Findings & Key Recommendations

Findings:

1. Trust Improved but Familiarity Declined: Stakeholder trust in WBG increased significantly, but familiarity with its work dropped since FY20.
2. Economic Challenges Prevalent: Debt relief, improving macroeconomic stability, and private sector engagement were consistently flagged as critical needs.
3. Key Strengths: WBG is trusted for knowledge work (tailoring and quality) and effective collaboration across stakeholder groups.
4. Opportunities: Need to strengthen collaboration with marginalized groups (e.g., local governments) and explore effective communication methods for enhanced engagement.
5. Focus on Climate Change and Agriculture: These areas remain a priority for WBG impact.

Recommendations:

1. Enhance Communication & Visibility: Expand outreach beyond traditional sources to social media and events.
2. Strengthen Debt Negotiations & Financial Support: Advocate for debt relief mechanisms and prioritize funding for infrastructure and inclusive growth.
3. Improve Stakeholder Collaboration: Deepen partnerships with civil society, parliamentarians, and the media.
4. Refine Knowledge Dissemination: Tailor knowledge products to local needs, increase accessibility, and ensure message recall.
5. Boost Country-Level Engagement: Increase staff presence on the ground and align interventions more directly with Zimbabwe’s unique challenges.