德勤：2023全球首席采购官调研报告_40页_8mb

## Summary of 2023 Global Chief Procurement Officer (CPO) Survey

The 2023 Deloitte Global CPO Survey, titled "Orchestrators of Value," highlights the evolving role of procurement in a volatile business environment. CPOs are expected to orchestrate greater value by balancing cost savings, risk management, and broader enterprise priorities like ESG and digital transformation.

Key challenges

• Resource constraints: CPOs face a talent shortage and limited funding, leading to difficulties in scaling operations and achieving performance goals. For example, only 30% met cost-reduction targets due to inflation pressures.
• Volatility in priorities: Inflation and supply chain disruptions have shifted focus from cost savings to risk mitigation and operational efficiency, with a 22% drop in cost-savings performance-to-plan.
• Internal risks: Talent acquisition and retention are primary concerns, exacerbated by employee burnout and the need to adapt to hybrid work models.

Strategies for success

• Operating model design: Increased centralization of key capabilities (e.g., sourcing, risk management) and standardization of policies and processes enable greater agility. Orchestrators of Value use hybrid managed services and flexible automation more frequently.
• Talent strategy: Emphasis on skills-based approaches, with investments in digital skills and ESG expertise. Orchestrators leverage diverse talent pools, including outsourcing and contingent labor, to address capability gaps.
• Digitization maturity: Full deployment of technologies like RPA and AI/ML drives efficiency in procurement processes. Analytics-focused strategies are critical, with prioritization on predictive and prescriptive insights.

Focus on ESG and value protection

• ESG integration: Environmental, social, and governance factors are now a top priority, with 80% of CPOs collaborating with suppliers on sustainability initiatives. Companies are targeting climate mitigation and waste reduction for cost savings.
• Risk management: Supply chain risks and inflation continue to dominate, with CPOs enhancing visibility through multi-tier mapping and scenario planning. ESG compliance is driven by regulatory pressures, requiring strong supplier engagement.

Future outlook

• Transformation imperative: CPOs must lead digital and operational changes to close the gap between Orchestrators of Value and Followers. Key recommendations include standardizing workflows, investing in talent development, and leveraging AI for decision-making.
• Enduring themes: Balancing short-term cost pressures with long-term value creation, especially in ESG and digitization, is crucial. The survey underscores the need for proactive strategies to build resilience and competitive advantage in a resource-constrained world.

Findings comparison

• Orchestrators vs. Followers: Orchestrators demonstrate superior performance in cost savings, stakeholder management, and ESG, with higher investments in digitization and talent strategies.
• Performance metrics: Orchestrators achieve a 25% performance advantage, amplified by advanced analytics and operational reconfiguration.

This summary captures the survey's core insights, emphasizing the shift toward value orchestration in modern procurement.