世界银行-2024财年波斯尼亚和黑塞哥维那国家意见调查报告（英）_38页_1mb

Bosnia and Herzegovina Country Opinion Survey 2024 Summary

Objectives

• Understand stakeholder perceptions of the World Bank Group (WBG)
  • Familiarity, trust, effectiveness, and alignment with development priorities
• Identify key development areas and prioritize collaboration

Key Findings

1. Stakeholder Perceptions of WBG

• Familiarity: Higher in FY24 than FY21; respondents collaborating with WBG were significantly more familiar (Mean: 7.9 vs 5.3).
• Trust: WBG and Bosnia’s Central Bank are most trusted institutions (Trust ratings: 7.0-9.0).
• Effectiveness: Positive trends in relevance, alignment, and poverty reduction (Mean ratings 6.6-6.9).
• Familiarity Drivers: Collaboration with WBG, high-level government offices, and bilateral agencies increased familiarity.

2. Development Priorities

• Top Priority: Education increased in prominence (39% selected). Other priorities: Jobs/skills development, Energy, Private sector development, Environment.

3. Sectoral Effectiveness

• Strongest Performers: Environment/natural resource management, Water/sanitation infrastructure, Climate change (eff. ratings: 6.3-6.6).
• Declining Areas: Energy/extractives, Urban development, Agriculture (no statistical decline but ratings below peers).

4. Engagement & Collaboration

• Perceived Effectiveness: Highest with BiH institutions and other donors; lower with academia and civil society.
• Private Sector Collaboration: Stakeholders suggest more engagement, better accessibility, and alignment with local needs.
• Communication Channels: Events/workshops and direct staff contact are most preferred.

5. Financial Instruments

• Value: Financial resources ranked highest (62%); lending timeliness and accountability increased.
• Improvements Needed: Competitive conditions, simplified procedures, and localized support tools.

6. Future Role of WBG

• Key Recommendations:
  • Strengthen local alignment, capacity building, and stakeholder engagement.
  • Enhance monitoring, reduce bureaucratic hurdles, and increase awareness of knowledge products.

Methodology

• Sample: 107 respondents from government, private sector, civil society, academia, and media.
• Key Metrics: More familiar respondents (8-10 scale) had higher positivity ratings across KPIs.

Challenges & Opportunities

• Trust: Grew significantly but remains constrained by transparency and accessibility.
• Engagement: Opportunities for deeper private sector and civil society partnerships.
• Efficiency: Streamlining processes and tailoring financial tools to local needs.