2024-03-13-世界银行-2023财年罗马尼亚国家意见调查（英）_45页_790kb

FY 2023 Romania Country Opinion Survey Report Summary

Core Content

The FY 2023 Romania Country Opinion Survey was conducted to assess how stakeholders in Romania perceive the World Bank Group (WBG). The survey collected responses from 260 participants, achieving a 14% response rate, with 51% of respondents currently collaborating with the WBG. The survey focused on several key areas, including overall context, trust in the WBG, effectiveness, development priorities, communication, and future roles.

Main Views and Key Findings

Overall Context and Trust

• Majority of respondents (62%) believe Romania is headed in the right direction, showing more optimism than in FY20 (44%).
• Familiarity with the WBG has improved from FY20 (mean = 6.1) to FY23 (mean = 6.5).
• Trust in the WBG is high, with government institutions rating it the highest (mean = 8.4), followed by the private sector (mean = 7.7), academia (mean = 7.6), and the European Commission (mean = 7.9).
• Civil society has lower trust (mean = 7.0) and familiarity with the WBG.

Key Performance Indicators

• Respondents in FY23 rated the WBG's work as more effective, relevant, and aligned with development priorities than in FY20.
• Government and bilateral/multilateral institutions had the most positive perceptions, while civil society consistently had lower ratings.
• High familiarity with the WBG correlates with more positive perceptions.

Development Priorities

• Digital development has become a top priority, with 33% of respondents identifying it as a key area, up from 7% in FY20.
• Other top priorities include education, public sector governance, health, convergence with EU standards, macroeconomic stability, and energy.
• Civil society emphasized the need for social inclusion and equity, while private sector and local government highlighted infrastructure development and public service efficiency.

Engagement and Work on the Ground

• Respondents value the advisory services and analytics of the WBG as its greatest contribution.
• There is a call for the WBG to focus on capacity building, digitalization, and improving transparency and accountability.
• Collaboration with local governments and the private sector is seen as important, though ratings for these areas are lower compared to central government and other donors.

Communication and Outreach

• Preferred communication channels include online platforms and direct engagement.
• Civil society and local government expressed a need for more inclusive communication that reflects regional diversity and grassroots perspectives.
• Message recall is linked to positive views of the WBG's work, especially regarding global expertise and tailored advice.

Financial Instruments and Knowledge Work

• The WBG's financial support is timely and meets Romania's needs, with higher ratings in FY23 than in FY20.
• Advisory services and analytics are seen as highly valuable, though only 44% of respondents have used them in the past.
• Government institutions are more likely to use WBG knowledge work (72%) compared to other groups, with civil society being the least (11%).

Future Role of the WBG

• Stakeholders expect the WBG to continue supporting digitalization, public service efficiency, and social inclusion.
• There is a call for more collaboration with central and local governments, as well as the private sector and civil society.
• Some respondents suggest reducing the WBG's direct involvement and fostering partnership with local expertise.

Key Recommendations

• Improve implementation mechanisms for WBG recommendations.
• Enhance communication to better engage civil society and reflect regional diversity.
• Promote collaboration with local governments, the private sector, and civil society.
• Focus on digitalization, capacity building, and transparency in public sector governance.
• Tailor advisory services to Romania's specific context and development challenges.

Methodology

• The survey was fielded from May to July 2023.
• 1,900 potential participants were contacted, with 260 completing the survey.
• Respondents were selected from a list provided by the WBG country team and supplemented by the fielding agency, Mercury Research.
• The survey was completed online, and the data was managed on the ground by the fielding agency.

Conclusion

The survey highlights a positive shift in perceptions of the WBG in Romania, with increased familiarity, trust, and recognition of its effectiveness. However, there are still gaps in engagement with civil society and local governments, and a need for better communication and implementation mechanisms. The WBG is seen as a valuable development partner, especially in digitalization, public service efficiency, and governance reform. The report provides a comprehensive overview of stakeholder expectations and offers insights for future engagement and strategy.