IT基础设施的未来（英文版）_28页-3mb

报告摘要

Summary of "THE FUTURE OF IT INFRASTRUCTURE"

Core Content

This document outlines the evolving landscape of IT infrastructure in the context of the new machine age, emphasizing the need for agility, innovation, and customer-centricity over traditional cost-cutting strategies. It introduces the HEROES framework as a guide for traditional businesses to adapt their IT infrastructure to meet future demands.

Main Viewpoints

Shift in Business Priorities: Traditional businesses are moving away from cost-cutting to prioritize cybersecurity, customer experience, innovation, and agility. The IT infrastructure must evolve to support these new priorities.
AI as a Catalyst: Artificial Intelligence (AI) is expected to play a central role in transforming IT infrastructure, influencing all aspects of the HEROES framework.
Hybrid Cloud as a Foundation: Hybrid cloud is becoming the standard for IT infrastructure, offering agility, scalability, and performance. It is expected to host 45% of IT workloads by 2020.
Edge Computing for Real-Time Insights: Edge computing is gaining traction due to the need for faster data processing and real-time decision-making, especially in the context of IoT.
Robotic Process Automation (RPA): RPA is essential for improving operational efficiency and freeing up IT resources for more strategic tasks. It is expected to be adopted by 55% of companies within five years.
Obsolescence of Legacy Systems: Legacy IT systems are a drag on innovation and customer experience. Companies are moving towards an asset-light model, reducing reliance on outdated infrastructure.

Key Information

Cybersecurity

Cybersecurity is now a business priority, not just an IT concern.
Companies face an average of 40 security incidents per year, costing $4.5 million each.
68% of respondents believe AI will significantly impact cybersecurity by 2020.
60% of executives feel there are more threats than they can control.

Customer-Facing Technology

Customer experience is central to digital success.
68% of respondents are prioritizing data management to enhance customer experience.
66% are using AI to better target customer offers.
60% plan to invest in chatbots to improve customer engagement.

Innovation

Time-to-market is critical in the digital economy.
58% of respondents believe IT must champion business innovation.
IT budgets for innovation are expected to rise from 16% to 28% by 2020.

Cost-Cutting

Cost-cutting is no longer a top priority; it is being replaced by strategic investments.
Adidas Russia improved sales by up to 40% by shifting focus from cost-cutting to customer delivery.

HEROES Framework

The framework includes five areas:

Hybrid Cloud: Enables agility, scalability, and performance.
Edge Computing: Reduces latency and enables real-time decision-making.
Robotic Process Automation (RPA): Automates repetitive tasks and improves efficiency.
Obsolescence of Old IT: Companies are moving away from legacy systems to more modern, flexible solutions.
Enterprise Security: Security is becoming a strategic enabler, not just a cost center.

AI Integration

AI is set to transform IT infrastructure by improving performance, security, and customer insights.
61% of executives expect AI to change their IT procurement and consumption model.
AI-powered cloud platforms are emerging, allowing businesses to innovate without heavy AI investments.

Hybrid Cloud and Microservices

61% of organizations see cloud as a key enabler.
52% plan to deploy new applications in cloud containers.
Microservices architecture is expected to become more prevalent, offering improved elasticity, modernization, and resilience.

Edge Computing

63% of organizations are piloting or planning to deploy IoT sensors and devices.
61% see real-time data analysis from IoT devices as a key barrier.
55% plan to use machine learning to localize data analytics within IoT devices.

RPA and AI

55% of companies are piloting or planning to adopt RPA.
55% plan to apply AI to RPA, enhancing automation capabilities.
64% of executives plan to use machine learning to predict IT infrastructure needs.

Legacy Systems

47% of IT executives feel their teams are spending too much time on legacy maintenance.
Average server utilization is only 45%, indicating significant inefficiencies.
51% of organizations are considering divesting self-owned assets as part of their digital strategy.

Conclusion

The future of IT infrastructure lies in agility, innovation, and customer-centricity. Traditional cost-cutting is being replaced by strategic investments in technologies like hybrid cloud, edge computing, and RPA. AI will be at the core of this transformation, enabling smarter, faster, and more secure operations. Companies must move beyond legacy systems and embrace a "we control" mindset to stay competitive in the new machine age.

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