世界银行-2024财年塞内加尔国家意见调查报告（英）_40页_1mb

Senegal Country Opinion Survey 2024 Summary

Introduction

The World Bank Group (WBG) conducted a Country Opinion Survey (COS) in Senegal in March-April 2024, examining stakeholder perceptions of WBG effectiveness, relevance, and collaboration. This report compares findings with the FY 2021 survey, showing declines in trust and familiarity but higher engagement expectations.

Key Findings

Trust and Familiarity

• Trust in WBG declined significantly from FY21 (average trust rating: 7.3) to FY24 (average trust rating: 7.3).
• Familiarity with WBG work decreased, with government institutions reporting higher familiarity (average 6.1) compared to the private sector (average 4.1).
• Collaboration with WBG correlated with higher trust and familiarity.

Effectiveness and Relevance

• Ratings for WBG's effectiveness and relevance in achieving development results improved slightly overall but saw mixed responses.
• Academia and government institutions rated WBG most positively, while the private sector and civil society expressed lower confidence.
• Key development priorities identified include agriculture, education, jobs, water/sanitation, and entrepreneurship.

Engagement and Collaboration

• Stakeholders view WBG as a long-term partner but see moderate responsiveness and flexibility.
• High levels of collaboration reported with national government and other donors, but lower with private sector and civil society.
• 52% of respondents advocate for increased collaboration with private sector and local government to enhance impact.

Financial Instruments and Knowledge Work

• Financial timeliness and accountability received moderate to positive ratings, while Environmental and Social Framework familiarity was lower.
• Knowledge work contributed positively to development, with 48% of respondents using WBG resources; most agree WBG expertise is relevant.

Communication and Outreach

• Preferred communication channels include direct contact with staff and events.
• Television is the most recalled source for WBG information, with climate change and food security being prominent topics.
• 52% recalled recent WBG communications; concerns about climate change (e.g., water scarcity) should guide messaging.

Future Recommendations

• Strengthen collaboration with private sector, local government, and civil society.
• Focus resources on high-priority sectors like agriculture, education, and job creation.
• Enhance accessibility, transparency, and visibility through improved media engagement and data sharing.
• Streamline processes and rigorously monitor projects for better outcomes.

Conclusion

The survey highlights opportunities for WBG to improve trust, visibility, and collaboration to align with Senegal's development priorities and stakeholder expectations.