埃森哲-工作的未来（英文）-2021.6-24页_7mb

The Future of Work: Productive Anywhere Summary

Core Content

The document explores the evolving landscape of work post-pandemic, emphasizing the shift from traditional in-person models to a more flexible and hybrid approach. It outlines the importance of adapting workforce policies to support employees' well-being and productivity across various work environments.

Main Viewpoints

• Hybrid work is preferred: 83% of workers in the study identified a hybrid model as optimal for the future of work, where employees can work remotely between 25% and 75% of the time.
• Workplace policies need reimagining: Pre-pandemic HR policies were largely built around in-person work, but new workforce segments require different approaches.
• Productivity is not solely about location: Employees who are productive anywhere have access to both personal and organizational resources that enable them to thrive regardless of their work setting.
• Leaders must rethink their role: Leaders should focus on managing differences and complexities in hybrid environments, rather than just location.

Key Information

Workforce Trends

• Hybrid workers thrive: Employees in hybrid models reported better mental health, stronger relationships, and less burnout.
• Not all can work hybrid: About 25% of the sample worked fully onsite and are likely to continue doing so, often due to industry, role, or organizational constraints.

What Drives Productivity

• Hybrid model benefits: Employees enjoy the flexibility of remote work and the collaboration of onsite settings.
• Key drivers for onsite preference:
  • Technology access
  • Colleague interaction
  • Routine
  • Non-traditional workspaces
  • Visibility to leaders
• Key drivers for remote preference:
  • Safety
  • Quality of life
  • Freedom
  • Tools and technology
  • Workspace

Resources for Productivity

Employees who are productive anywhere have access to the following personal and organizational resources:

Personal Resources:

• Autonomy in job
• Positive mental health
• Desire to participate in learning
• High digital skills
• Strong social bonds at work
• Work-life enhancement

Organizational Resources:

• Agile organization
• Intelligent organization
• Health policies
• Support for vaccination
• Digitally mature organization
• Supportive leadership

Recommendations for Companies

To prepare for the future of work, companies should:

1. Accelerate Modern HR: Develop strategies that ensure employees are Net Better Off in new work environments.
2. Design work around people: Tailor work models to the needs of different types of workers, focusing on safety and trust.
3. Build digital fluency: Foster a digitally mature environment with clear communication and training.
4. Lead with humanity: Create supportive cultures that prioritize employee well-being and development.

Conclusion

The future of work is not defined by location, but by the resources that enable individuals to be healthy and productive. Organizations must adapt to support this new reality, ensuring that all workers, regardless of their preferred work mode, can thrive. The study highlights the importance of a hybrid approach that balances flexibility with structure, and emphasizes the role of leadership and organizational policies in driving this transformation.

About the Study

• Sample size: 9,326 global workers
• Countries surveyed: Australia, Brazil, Canada, China, France, Germany, Japan, Singapore, Sweden, UK, and US
• Industries included: Banking, Insurance, Capital Markets, High Tech, Retail, Customer Goods & Services, Public Sector, Healthcare, Communications and Media, Utilities, Energy, and Life Sciences
• Methodology: Extensive statistical cluster and regression analyses were conducted to identify workforce mindsets and necessary resources for productivity.

Research Team

• Research Lead: Kelly Monahan
• Marketing Content Lead: Courtney Bonanno
• Project Team: Heather Parker, Christine Yiannakis, Karen Saverino, Sarah Berger, Tracey Seward, Marjorie Arnold, Melissa Wehmeyer, Ike Omoruyi, Heather Spring, Noelani Kimura, Justin Chatigny, Carlin Flora, Gabriela Burlacu, Tourang Nazari

About Accenture

Accenture is a global professional services company with expertise in digital, cloud, and security. It operates in over 120 countries and employs more than 537,000 people. The company emphasizes technology and human ingenuity to deliver value to clients and communities.