2021-09-27-埃森哲-The_future_of_remote_work_for_states_13页_2mb

Accurate remote work policies are fundamental to government operations, with 100% of surveyed Chief Administrative Officers (CAOs) having or adapting such policies. During the COVID-19 pandemic, states expanded flexibility, technology use, and empathy in these policies, enabling many states to shift rapidly to remote work setups to maintain service delivery and employee safety (e.g., one state increased remote workers from 2% to 45%).

Key advantages cited include improved employee satisfaction (91%), significant real estate savings (up to 63% reduction expected), and enhanced talent recruitment, driving CAOs to plan retaining at least 25% remote workforce long-term. Remote work is a major innovation focus, with human capital and remote work leading 95% of innovation goals over the past six months, expected to remain high in the next six months. Performance management adapts with project-based metrics, daily check-ins, and technology use to track productivity.

Challenges include cultural shifts and potential equity issues in hybrid models post-pandemic. Best practices emphasize flexibility and technology, such as allowing flexible schedules and providing tools like ergonomic analyses and cybersecurity tips. Worker surveys show 95% feel productive and want to continue remote work. Future challenges involve managing legal, tax, and equity implications of work location changes, necessitating refined strategies for performance and compensation.

Overall, remote work is set to persist, requiring continuous innovation to balance flexibility, efficiency, and organizational culture in state governments.

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