2021-05-31-埃森哲-工作的未来（英文）_24页_7mb

The Future of Work: Productive Anywhere Summary

Core Content

The document "The Future of Work: Productive Anywhere" presents a comprehensive analysis of how the nature of work has evolved post-pandemic and what the future might look like. It emphasizes that the traditional model of work is no longer viable and that the future of work will be characterized by hybrid models that cater to the diverse needs of employees.

Main Points

• Hybrid Work Model Preference: 83% of workers in the study identified a hybrid model as optimal for the future of work. Hybrid work is defined as the ability to work remotely between 25% and 75% of the time.
• Shift in Workforce Policies: Prior to the pandemic, 90% of the global workforce was onsite. HR policies and leadership support were primarily designed for in-person work, but new segments of workers are now emerging.
• Productivity and Health: The study highlights that individuals who are productive anywhere have greater personal and organizational resources, including autonomy, mental health, digital skills, and supportive leadership.
• Workplace Satisfaction: Hybrid workers are more likely to be thriving, while onsite workers are more likely to be disgruntled. The mental health and work relationships of hybrid workers are better than those of fully onsite or remote workers.
• Key Resources for Productivity: The document outlines 12 key resources that contribute to a productive and healthy workforce, both individually and organizationally.

Key Information

Hybrid Work Model

• Definition: The ability to work remotely between 25% and 75% of the time.
• Popularity: 83% of workers in the study identified a hybrid model as optimal.
• Benefits: Hybrid workers report better mental health, stronger work relationships, and higher satisfaction with their organizations.

Workforce Mindsets

• Four Mindsets:
  • Pessimistic
  • Optimistic
  • Fatigued
  • Energized
• Hybrid Workers: More likely to be in the Energized and Optimistic categories.
• Onsite Workers: More likely to be in the Fatigued and Pessimistic categories.

Drivers of Hybrid Model Preference

• Positive Aspects of Onsite Work:
  • Easier access to technology
  • Collaboration with colleagues
  • Routine
  • Non-traditional space for innovation
  • Visibility to leaders
• Positive Aspects of Remote Work:
  • Safety
  • Quality of life
  • Freedom
  • Technology access
  • Workspace availability

Productivity and Health

• Productive Anywhere: 40% of workers could be productive whether onsite or remote.
• Disconnected Workers: 8% of workers felt disconnected, frustrated, and inefficient.
• Resources Over Stress: Productive individuals do not necessarily have less stress, but they have more resources that make them net better off.

Organizational Resources

• Personal Resources:
  • Autonomy in job
  • Positive mental health
  • Desire to learn
  • High digital skills
  • Strong social bonds at work
  • Work-life enhancement
• Organizational Resources:
  • Agile organization
  • Intelligent organization
  • Health policies
  • Support for vaccination
  • Digitally mature organization
  • Supportive leadership

Recommendations for Companies

• Accelerate Modern HR: Develop strategies that ensure workers are net better off during transitions.
• Design Work Around People: Recognize that there is no one-size-fits-all model and support all types of workers.
• Build Digital Fluency: Foster a digitally mature environment with tailored skills and learning paths.
• Lead with Humanity: Create supportive environments through active listening and care for employees' well-being and development.

Research Details

• Sample Size: 9,326 global workers.
• Countries: Australia, Brazil, Canada, China, France, Germany, Japan, Singapore, Sweden, UK, and US.
• Industries: Banking, Insurance, Capital Markets, High Tech, Retail, Customer Goods & Services, Public Sector, Healthcare, Communications and Media, Utilities, Energy, and Life Sciences.
• Methodology: Cluster and regression analyses were used to determine workforce mindsets and necessary resources.

About the Research

• The study was conducted by Accenture Research in March 2021.
• It aimed to understand what drives productivity, health, and effectiveness in hybrid work situations.

Acknowledgments

• Research Lead: Kelly Monahan
• Marketing Content Lead: Courtney Bonanno

Project Team

• Heather Parker, Christine Yiannakis, Karen Saverino, Sarah Berger, Tracey Seward, Marjorie Arnold, Melissa Wehmeyer, Ike Omoruyi, Heather Spring, Noelani Kimura, Justin Chatigny, Carlin Flora, Gabriela Burlacu, Tourang Nazari

About Accenture

• A global professional services company with expertise in digital, cloud, and security.
• Offers services in Strategy and Consulting, Interactive, Technology, and Operations.
• Serves clients in more than 120 countries with 537,000 employees.