2025-02-09-世界银行-2024财年塞舌尔国家意见调查报告（英）_40页_847kb

FY 2024 Seychelles Country Opinion Survey Report Summary

Core Content Overview

This report presents the findings of the FY 2024 Seychelles Country Opinion Survey (COS), conducted by the World Bank Group's Business Intelligence (BI) team. The survey aimed to understand how Seychelles stakeholders perceive the WBG, focusing on familiarity, trust, effectiveness, development priorities, collaboration, financial instruments, and knowledge work.

Key Findings

Overall Context

• Familiarity with the WBG: Respondents showed slightly higher familiarity with the WBG in FY24 compared to FY20.
• Stakeholder Familiarity: Government institutions and broader civil society had the highest familiarity, while the private sector had the lowest.
• Trust in the WBG: Trust was rated as moderate, with the Central Bank of Seychelles being the most trusted institution. The private sector and media had the lowest trust ratings.

Key Performance Indicators (KPIs)

• Effectiveness: The WBG was perceived as effective in achieving development results, with moderate ratings across other KPIs.
• Stakeholder Perceptions: Government institutions had the most positive perceptions of the WBG's work across all KPIs, while non-government organizations had lower ratings.
• Familiarity and Perception: Stakeholders with higher familiarity with the WBG had more positive perceptions of its work and effectiveness.

Development Priorities

• Top Priorities: Climate change and health were the top two areas for WBG focus, up from FY20.
• Collaboration Needs: Over half of the respondents believed the WBG should collaborate more with the private sector, followed by civil society.
• Suggestions for Improvement: Stakeholders suggested increased collaboration with local organizations, better engagement with specific groups, and more support for capacity building in areas like education, tourism, and fisheries.

Collaboration and Engagement

• Government Collaboration: High levels of agreement on effective collaboration with the national government.
• Private Sector Engagement: Perceived as the least effective, with calls for more interaction and understanding of private sector needs.
• Long-Term Partnership: The WBG is seen as a long-term partner, though staff accessibility was rated modestly.

Financial Instruments

• Accountability and Conditions: Respondents agreed that the WBG insists on accountability through its lending, with government institutions showing higher satisfaction with the financial instruments meeting Seychelles' needs.
• Competitiveness: The conditions of WBG financing were considered competitive compared to market standards.

Knowledge Work

• Usage of Knowledge Work: 41% of respondents had used the WBG's knowledge products.
• Perceived Value: Knowledge work was seen as bringing global expertise and enhancing institutional capacity, though access to these products was limited.
• Suggestions: Stakeholders called for better access to knowledge resources, more training, and improved coordination with partners.

Main Recommendations

• Increase Visibility: Improve the WBG's visibility and accessibility to stakeholders, especially those outside the government.
• Enhance Collaboration: Engage more with the private sector and civil society to better understand and address local needs.
• Strengthen Capacity Building: Invest in local capacity development, particularly in technical and professional fields.
• Improve Transparency: Address issues of data censorship and ensure that findings are not altered to meet political or institutional interests.
• Tailor Assistance: Customize WBG support to align with Seychelles' unique development needs and context.

Methodology and Sample

• Survey Period: April – June 2024
• Sample Size: 126 respondents (37% response rate)
• Demographics: 97% from Mahé, 32% currently collaborate with the WBG
• Comparison with FY20: Slightly higher familiarity, but similar trust levels. The private sector and media had lower trust in FY24.

Conclusion

The WBG is generally viewed as a relevant and effective partner in Seychelles, particularly by government institutions. However, there are clear calls for improved engagement with the private sector and civil society, greater transparency, and more tailored and accessible support. The report emphasizes the need for meaningful outreach and communication to enhance the WBG's impact and perception in the country.