2013-06-28-奥纬咨询-Flex_for_Success_6页_757kb

Travel and transportation companies face challenges in managing labor costs during economic downturns, such as recessions. Traditional methods like blanket layoffs can harm service quality and operational agility. To address this, Oliver Wyman introduced the Variable Staffing Model (VSM), which aligns staffing directly with business demand, enabling cost savings of 4-8% without compromising customer experience. The model considers factors like demand variability, distributed workforces, and regulatory requirements. It helps optimize staff levels, identify inefficiencies, and support decision-making across industries like hotels and airlines. By embedding VSM in operations, companies achieve transparency, sustainability, and better resource allocation for both cost reduction and future growth.