世界银行-2022财年巴拿马国家意见调查报告（英）-2023-42页_720kb

Panama Country Opinion Survey Report Summary

Overall Objectives

This report analyzes stakeholder perceptions of the World Bank Group (WBG) in Panama to inform its effectiveness and future role. The survey, conducted in 2022 with a 12% response rate, included various stakeholder groups (e.g., government, private sector, civil society, academia).

Key Findings

Attitudes and Trust

• The WBG is highly trusted, ranking among the most trusted organizations in Panama, alongside the WHO and UN, with a mean trust rating of 7.5. This improved from FY2019, reflecting positive shifts in some areas.
• Stakeholders rated the WBG's effectiveness highly, with an average of 7.5 on a 10-point scale, and gave the highest effectiveness ratings to the WBG and the Inter-American Development Bank (IDB).

Development Priorities

• Education remains the top priority (56–41% selection), but job creation/employment increased significantly from 13% to 55%, health from 10% to 27%, and anti-corruption from 5% to 20%. Public sector governance/reform declined from 29% to 17%, possibly due to methodology changes allowing more selections.
• These priorities align with WBG efforts, but shifts may reflect evolving national needs post-FY2019.

Value Perception of WBG

• Respondents valued WBG financial resources and capacity development for projects the most, with differing opinions by stakeholder group: civil society favored capacity development, while others prioritized financial resources.
• Collaboration with the WBG correlated with higher familiarity ratings, indicating that engagement enhances perceptions.

Effectiveness in Specific Areas

• High effectiveness ratings for global pandemics (7.7), equality of opportunity, and public sector governance/reform (7.4–7.2). Other areas, such as water and sanitation, showed a decline compared to FY2019.
• Ratings for achieving results, relevance, and influence improved, while familiarity with the WBG decreased slightly, suggesting perceptions have shifted positively on impact.

Trust and Development Partner Attributes

• WBG was seen as an effective development partner due to respectful treatment, collaboration, openness, and responsiveness. Ratings for openness and flexibility improved significantly, with collaboration suggested across multiple areas.

Knowledge Work and Activities

• WBG knowledge products are highly valued for their technical quality and adaptability to Panama's context, with a mean rating of 7.7 for technical quality. Usage includes consulting WBG research a few times a year or more.
• Improvements include better meeting needs for knowledge services and contributing to development results, though dissemination could be enhanced.

Future Role and Recommendations

• WBG should prioritize education, job creation, health, and transport with resources. Suggestions for improvement include increasing transparency, capacity development, providing better data, and being more sensitive to political/social realities.
• Stakeholders recommend increasing collaboration with local government, academia, NGOs, and beneficiaries to maximize impact.

Communication and Outreach

• Preferred information sources are local TV and social media, while WBG should focus on newsletters, seminars, and direct contact. Engagement has increased professionally, with press coverage being the most frequent interaction.

Changes Over Time (Q2 FY2019–2022)

Several key indicators showed significant improvements, such as effectiveness, relevance, influence, and support for the poorest. Familiarity with the WBG decreased, possibly due to survey methodology changes, and stakeholder composition differed, with higher participation from high-level officials and lower from media. Appropriate adjustments must be considered for interpreting temporal changes.