2017数字化健康技术展望（英文版）_22页_1mb

Digital Health Technology Vision 2017 Summary

Core Content

The Digital Health Technology Vision 2017 document outlines key trends shaping the future of healthcare through technology. It emphasizes the transformation of healthcare from traditional models to more personalized, integrated, and efficient digital ecosystems. The focus is on leveraging artificial intelligence (AI), platform-based models, and human-centered design to improve patient care, clinician workflows, and overall healthcare delivery.

Main Viewpoints

1. AI is the New UI

• Role of AI: AI is moving from a back-end tool to a central part of the consumer and clinician experience, enabling smarter, more intuitive interfaces.
• Functions of AI:
  • Curator: Suggests personalized healthcare options based on user behavior and medical history.
  • Advisor: Offers guidance to both patients and physicians, helping them reach optimal outcomes.
  • Orchestrator: Manages care, lifestyle, and health benefits by learning from past interactions.
• Examples:
  • CVS Health uses AI to offer personalized medication reminders, prescription refills, and insurance information through its mobile app.
  • HealthTap introduced Dr. A.I., an AI-powered tool that provides doctor-recommended care plans based on symptoms and data.
  • FDA-approved Arterys Cardio DL™ uses AI to assist in diagnosing heart conditions quickly and accurately.

2. Ecosystem Power Plays

• Integration with Third Parties: Healthcare organizations are increasingly integrating with digital platforms and third-party services to build new ecosystems.
• Platform Business Model:
  • Platforms enable service providers and consumers to exchange value.
  • Ecosystems involve collaboration between various stakeholders (suppliers, distributors, government, etc.) to deliver care more efficiently.
• Examples:
  • CareMore Health System partners with Lyft to provide non-emergency medical transportation, reducing wait times and costs.
  • Onduo connects clinicians, payers, and professionals to deliver comprehensive diabetes care.
  • American Well’s Exchange connects health plans, doctors, and consumers through virtual and mobile platforms.

3. Workforce Marketplace

• Shift in Workforce Models: The future of healthcare workforce is evolving from traditional hierarchies to open talent marketplaces.
• Types of Work:
  • Task-based Work: Enables flexible, on-demand access to specialized skills.
  • Role-based Work: Maintains traditional roles but allows for more adaptability and efficiency.
• Benefits:
  • Reduces labor costs and improves flexibility.
  • Enhances access to qualified clinicians and support staff through on-demand labor platforms.
• Challenges:
  • Regulatory barriers in clinical roles.
  • Need for governance and quality assurance in virtual care.

4. Design for Humans

• Human-Centered Design: Technology must be designed to align with human behavior and needs, not the other way around.
• Consumer Experience:
  • Allows self-service options for booking appointments, paying for care, and accessing health information.
  • Enables patients to manage their health goals remotely, such as weight loss or medication adherence.
• Clinician Experience:
  • Reduces burnout by making technology more intuitive and responsive.
  • Enhances decision-making through data-driven insights and automation.

5. Redefining the Rules of Healthcare

• Need for New Standards: As digital transformation accelerates, new rules, ethical norms, and governance structures must be established.
• Regulatory Challenges:
  • Licensure and reimbursement models need to adapt to virtual and mobile care.
  • Data security and privacy are critical in an ecosystem-driven healthcare landscape.
• Leadership Role: Healthcare enterprises must lead in shaping these new rules to avoid being left behind.

Key Information

• CVS Health is a leading example of technology for people, offering digital tools for medication management and virtual care.
• HealthTap and Dr. A.I. demonstrate AI's potential in delivering personalized, 24/7 care.
• CareMore Health System and Lyft partnership shows how transportation can be a critical component of healthcare access.
• Onduo exemplifies the integration of multiple stakeholders in disease management.
• American Well’s Exchange highlights the importance of platforms in connecting various parts of the healthcare ecosystem.
• One Medical uses a combination of technology and personal care to enhance the patient experience while reducing administrative costs.
• Healthcare executives recognize the need for platform-based models, AI integration, and human-centered design to drive innovation and improve care.

Statistics from the Document

• 70% of healthcare executives believe AI will revolutionize how they gain information and interact with customers.
• 70% of health executives agree that it is extremely or very important to offer services through centralized platforms or messaging bots.
• 60% of health organizations are already using intelligent virtual assistants.
• 60% of health executives agree that competitive advantage depends on the strength of the partners and ecosystems chosen.
• 50% of health organizations are taking steps to participate in digital ecosystems.
• 70% of health executives agree that organizations that truly understand human motivation will lead the industry.
• 50% of health executives report a gap between what customers want and what they actually need.

Conclusion

The document envisions a future where healthcare is more accessible, efficient, and personalized through the integration of AI, digital ecosystems, and human-centered design. These technologies are not just changing how care is delivered, but also how healthcare organizations interact with their stakeholders and operate within a rapidly evolving digital landscape.