2016西班牙邮政年度综合报告_236页-18mb

Summary of Integrated Annual Report 2016 - Correos Group

Core Content

The Integrated Annual Report 2016 of Correos Group highlights the company's 300-year history and its strategic evolution in response to the changing demands of the digital age. It outlines the company's transformation into a modern, innovative provider of both physical and digital communication services, emphasizing its commitment to customer satisfaction, employee development, and environmental sustainability.

Main Views

• 300 Years of Service: Correos celebrates its 300th anniversary, reinforcing its role as a key player in Spain's social and economic development.
• Strategic Roadmap: The 100-300-1,500 Action Plan, completed in 2016, has been instrumental in guiding the company's strategic direction.
• Digital Transformation: The company has embraced digital technologies to enhance service delivery, including the introduction of e-commerce solutions and the implementation of digital communication platforms.
• Innovation and Customer Focus: Correos has launched innovative services such as 'HomePaq' and 'CityPaq' to meet customer needs for convenience and speed in parcel delivery.
• Global Expansion: The company has expanded its international presence, including the opening of an extraterritorial office in the Netherlands.
• Sustainability Initiatives: Correos has made significant progress in reducing emissions and increasing the use of renewable energy.
• Employment and Development: The company has prioritized stable, high-quality employment and has implemented various employee development programs.
• Awards and Recognition: Correos has received numerous awards for innovation, social responsibility, and employee engagement.

Key Information

Chairman's Statement

• The 300th anniversary of Correos coincided with the completion of the 100-300-1,500 Action Plan.
• The company has adapted to the increasing digitalization of society, including the rise of e-commerce and the use of biometric signatures.
• Correos has developed new services to meet the needs of both businesses and private individuals, such as 'Paq Today', 'Comandia Design', and 'Tu Correos'.
• The company has embraced a new customer service model, with the introduction of automated sorting equipment and electric vehicles to support a low-carbon economy.
• Correos has also focused on internal innovation, such as the 'Innovation teams' and the 'Clic' talent management project.

Correos Group Overview

• The Correos Group comprises Sociedad Estatal Correos y Telégrafos, S.A., Correos Express Paquetería Urgente, S.A., Nexea Gestión Documental, S.A., and Correos Telecom, S.A..
• These companies operate in the physical and digital communications and parcel services markets.
• Key Figures:
  • Employees (FTE): 51,027
  • Service points: 8,787
  • Delivery units: 1,800
  • Postal items: 2,774 million
  • Post offices: 2,395
  • Special service units: 100
  • Parcel automatic lockers: 1,321
  • Automated postal and parcel processing centres: 18
  • Rural services: 6,392
  • Vehicles: 13,347

Highlights of 2016

• Commemorative Events: Correos celebrated its 300 years of history with various events.
• Innovative Services: Launched 'Paq Today' for same-day delivery and 'Comandia Design' for online store creation.
• Online Portal: Introduced 'Tu Correos' for selling postal products and tickets to events.
• Employment Policies: Finalized the consolidation process to cover 1,606 job positions and promoted the 'Connecta' corporate intranet.
• Environmental Commitment: Acquired 125 electric vehicles and reduced CO₂ emissions by 10% per postal item. 76% of energy used was from renewable sources.
• Social Responsibility: Participated in the 'Entregados Hambre Cero' exhibition and supported food banks and charitable organizations.
• Awards and Recognition: Received multiple awards for innovation, social responsibility, and employment policies, including the SIL-ICIL 2016 Award and the Randstad Award.

Business Model and Market Overview

• The physical and digital communications and parcel delivery markets are highly competitive and require continuous adaptation.
• The Spanish postal market has been affected by the rise of digital communication, with only 71% of the population receiving private mail.
• E-commerce Growth: Increased by 19% in the first nine months of 2016, with 44% of Spaniards making online purchases.
• Parcel Delivery Trends: The growth of e-commerce has driven demand for faster and more accessible delivery services.
• Technological Adaptation: Correos has introduced smart mobile devices for delivery staff and improved tracking and delivery processes.
• International Focus: Correos has expanded its global reach by offering services to international markets, including a partnership with Alibaba Group for the Tmall Global platform.
• Telecom Sector: Correos Telecom has capitalized on the growth of the telecommunications sector, providing infrastructure and connectivity services.

Environmental and Social Commitment

• CO₂ Emissions: Reduced by 10% per postal item.
• Renewable Energy: 76% of energy consumption was from certified renewable sources.
• Community Engagement: Supported various social initiatives, including the 'Entregados Hambre Cero' exhibition and volunteer activities with food banks and charities.

Awards and Recognitions

• Innovation: SIL-ICIL 2016 Award for 'HomePaq', Award for the Most Innovative Project of the Year for 'Comandia Express'.
• Social Responsibility: Fundación Correspables Award for the 'environmental impact calculator', Capital Magazine Award for corporate social responsibility.
• Employment Policies: Randstad Award for the most attractive company for employees in the logistics sector, TOP25 for diversity and gender commitment.

Vision and Values

• Feel: Emphasizes the importance of internal alignment and positive attitude.
• Lead: Encourages a culture of motivation and professional development.
• Innovate: Focuses on rapid adaptation and technological advancement.
• Achieve: Aims for competitive results through strategic decision-making.
• Commitment to Customers: Ensures customer satisfaction through efficient and reliable services.

Strategic Goals

• To be the best provider of physical and digital communications and parcel services.
• To support the digital transformation of companies and enhance their ability to reach global markets.
• To maintain high-quality employment and a strong corporate culture.
• To ensure environmental sustainability and social responsibility.