2016年-世界发展银行全球_FY16_Costa_Rica_Country_Opinion_Survey_Report_113页_3mb

FY 2016 Costa Rica Country Opinion Survey Report Summary

Core Content

This report presents the findings of the FY 2016 Costa Rica Country Opinion Survey conducted by the World Bank Group's Public Opinion Research Group (PORG). The survey aimed to understand stakeholders' perceptions of the WBG's work in Costa Rica, covering general issues, overall attitudes, sectoral effectiveness, operational methods, knowledge and instruments, and the future role of the WBG.

Main Objectives

• To assess stakeholders' perceptions of the WBG's work in Costa Rica.
• To evaluate the WBG's effectiveness and results.
• To explore the WBG's knowledge work and activities.
• To examine how stakeholders work with the WBG.
• To determine the WBG's future role in Costa Rica.
• To analyze communication and outreach preferences.

Methodology

• The survey was conducted from February to March 2016.
• 475 stakeholders were invited, with 171 participating (36% response rate).
• Participants were from various sectors including government, private sector, NGOs, media, and academia.
• The survey included both online and offline methods.
• The results were compared with those from the FY 2014 survey, with data weighted to ensure comparable stakeholder composition.

Demographics of the Sample

• Respondents from PMUs/consultants/contractors and ministries were combined.
• Financial sector respondents were grouped with private sector organizations.
• NGOs, private foundations, trade unions, and youth groups were combined into the "CSO" category.
• Stakeholders from the Office of the President/Prime Minister and faith-based groups were not included.
• Only 18 respondents indicated that their projects involved both the World Bank and the IFC.

General Issues Facing Costa Rica

• Perception of Direction: Respondents in FY 2016 were less likely to believe Costa Rica is headed in the right direction compared to FY 2014.
• Development Priorities: Top priorities included transport, economic growth, and public sector governance/reform.
• Poverty Reduction: Job creation, education, and transport were seen as the most important areas.
• Shared Prosperity: Better entrepreneurial opportunities, education and training for job opportunities, and consistent economic growth were identified as key contributors.
• Poverty Gap: Most respondents viewed the gap between the rich and poor as a very big problem.
• Climate Change: All respondents considered global climate change to be a very serious problem.

Overall Attitudes toward the World Bank Group

• Effectiveness Rating: The WBG's overall effectiveness was rated higher than the Latin American Development Bank.
• Collaboration Impact: Stakeholders who collaborated with the WBG had higher overall ratings (mean = 7.6) than non-collaborators (mean = 6.8).
• Key Values: Financial resources were identified as the greatest value by 61% of respondents.
• Most Effective Instruments: Investment lending was seen as the most effective instrument in poverty reduction (77%).
• Greatest Weakness: Lack of public disclosure was identified as the main weakness (48%).

Sectoral Effectiveness

• Key Drivers of Effectiveness:
  • For overall effectiveness: Equality of opportunity, trade and exports, and education.
  • For achieving development results: Equality of opportunity, anti-corruption, and poverty reduction.
• Private Public Partnerships: The WBG was seen as somewhat effective in promoting private public partnerships.
• Helping the Poorest: The WBG's support was rated as having a moderate impact on the poorest in Costa Rica.

How the World Bank Group Operates

• Year Comparison: Perceptions of the WBG's work changed significantly from FY 2014 to FY 2016.
• Collaboration Perceptions: Collaborators had more positive views on the WBG's effectiveness as a development partner.
• Internal Monitoring: Respondents rated the WBG's ability to measure and correct its work in real time as moderate.

Knowledge and Instruments

• Knowledge Usage: Media and academia used WBG knowledge work most frequently.
• Knowledge Contribution: The WBG was seen as making a significant contribution to development results.
• Technical Quality: The technical quality of the WBG's knowledge work was rated positively.
• Financial Instruments: The WBG's financial instruments were considered to meet Costa Rica's needs.
• Value for Money: Stakeholders rated the WBG's Reimbursable Advisory Services as providing value for money.

Future Role of the World Bank Group

• Enhancing Value: Opening a local office was the top suggestion to increase the WBG's value (45%).
• Resource Focus: Transport was the most preferred sector for resource focus (49%).
• Service Combination: Stakeholders suggested the WBG should offer more advisory services.

Communication and Outreach

• Information Sources: Local newspapers and the Internet were the primary sources of information.
• Preferred Sources: Respondents in FY 2016 preferred similar sources as in FY 2014, with local newspapers and the Internet being the most common.

Key Findings

• The WBG's effectiveness and relevance are closely tied to its performance in specific areas such as equality of opportunity, education, and poverty reduction.
• Collaboration with the WBG is a significant factor in shaping positive perceptions.
• Stakeholders value the WBG's knowledge and financial instruments but suggest improvements in transparency and local presence.
• The WBG is seen as a valuable partner, though there is a perception of inefficiency in government operations affecting reform efforts.