2017年-德勤全球_Beyond_Fintech__Disruptive_innovation_in_digital_banking_2页_275kb

Deloitte Beyond Fintech: Disruptive Innovation in Digital Banking Summary

Core Content

The Deloitte and World Economic Forum report "Beyond Fintech: A pragmatic assessment of disruptive potential in financial services" (2017) outlines eight key forces that are reshaping the financial services industry. These forces represent disruptive trends that are driving innovation and transformation across the sector. The report specifically focuses on the digital banking segment, highlighting how traditional banking models are being challenged and redefined.

Key Forces

1. Cost Commoditization
   Financial institutions will accelerate the commoditization of their cost bases, removing them as points of competition and creating new grounds for differentiation.

2. Experience Ownership
   The power to define the customer experience will shift to those who own the customer interface. Traditional manufacturers must either become hyper-scaled or hyper-focused to remain competitive.

3. Data Monetization
   Data will become a critical differentiator. Static data sets will be enriched by real-time flows from multiple sources, enabling more personalized and efficient services.

4. Profit Redistribution
   Technology and new partnerships will allow organizations to bypass traditional value chains, thereby redistributing profit pools.

5. Platforms Rising
   Platforms that enable interaction with multiple financial institutions through a single channel will become the dominant model for delivering financial services.

6. Bionic Workforce
   As machines become more capable of replicating human behaviors, financial institutions must treat labor and capital as a unified set of capabilities.

7. Systemically Important Techs
   Financial institutions are increasingly dependent on large tech firms for critical infrastructure and differentiating technologies.

8. Financial Regionalization
   Diverging regulatory priorities and customer needs will lead financial services in different regions to develop distinct models and strategies.

Trends in Digital Banking

• Disruption has occurred in:

  • The shift toward platform models of banking threatens to disrupt traditional distribution channels.
  • Financial technology (fintech) and large technology companies are setting new standards for customer expectations.
  • Incumbent banks are beginning to move core systems to the cloud to better meet customer needs, due to the limitations of legacy infrastructure.

• Disruption has not yet occurred in:

  • Few customers have moved away from traditional deposit accounts, despite the rise of online and mobile banks.

Open Questions

The report raises several open questions regarding the future of digital banking, particularly around the role of platforms, the balance between innovation and regulation, and the long-term implications of these trends on the competitive landscape and customer behavior.

Possible Futures

Key Takeaways

• Distributors or manufacturers: The rise of product platforms in digital banking will force market participants to choose between becoming distributors (platforms) or manufacturers (product creators). This decision will significantly impact their business models, customer interactions, and competitive positioning.

• Fewer, bigger winners: The advantage of being a market leader will grow for both product manufacturers and distributors. Platforms provide customers with more purchasing information, which benefits the best products. Distributors will also benefit from economies of scale in data access and customer awareness, creating a virtuous cycle of growth.

• Ecosystem imperatives: Digital banking institutions will increasingly build relationships with firms both within and outside the financial services sector. These partnerships will likely lead to more complex and integrated ecosystems, enhancing the value proposition for customers.