2017年-_FJBIF~H
报告摘要
Deloitte Beyond Fintech: Disruptive Innovation in Digital Banking Summary
Core Content
The Deloitte report "Beyond Fintech: A pragmatic assessment of disruptive potential in financial services" explores the transformative forces reshaping the financial services industry, with a specific focus on digital banking. The report outlines 8 key forces that are driving change and impacting the way financial institutions operate and compete.
Key Forces in Financial Services
- Cost Commoditization: Financial institutions are moving toward reducing their cost bases to non-competitive levels, allowing them to differentiate through other means.
- Experience Ownership: The customer interface is becoming the main battleground, and institutions must either scale hyper-effectively or focus deeply to maintain relevance.
- Data Monetization: Data is becoming a critical differentiator, and the integration of real-time, multi-source data will be essential.
- Profit Redistribution: New technologies and partnerships are enabling organizations to bypass traditional value chains, altering how profits are distributed.
- Platforms Rising: Single-channel platforms that allow interaction with multiple financial institutions are becoming the dominant model for service delivery.
- Bionic Workforce: The increasing capability of machines to replicate human behaviors means that financial institutions must manage labor and capital as integrated capabilities.
- Systemically Important Techs: Financial institutions are becoming more reliant on large technology firms for infrastructure and differentiating technologies.
- Financial Regionalization: Diverging regulatory and customer needs are leading to distinct regional paths for financial services.
Trends in Digital Banking
- Disruption in traditional channels: The shift toward platform models is challenging traditional bank distribution channels.
- Customer expectations: Fintechs and large tech companies are setting the standard for customer experience in banking.
- Cloud migration: Incumbent banks are moving core systems to the cloud to better meet customer demands and overcome legacy system limitations.
- Limited shift from traditional accounts: Despite the rise of online and mobile banks, few customers have moved away from traditional deposit accounts.
Open Questions
The report raises several open questions regarding the future of digital banking, including:
- How will the balance of power shift between banks, fintechs, and tech firms?
- What role will regulation play in shaping the competitive landscape?
- How will the integration of technology and data affect customer relationships and service delivery?
Possible Futures
| Future Scenario | Description | Implications |
|---|---|---|
| Controlled, curated platforms | Banks will adopt more economical platform models to cut costs. | This centralization may reduce customer choice and increase power for the platform curator. |
| Tech aggregation platforms | Large tech firms will host major distribution platforms, expanding into financial services. | This will intensify customer relationships and challenge regulatory efforts to maintain competition. |
| Open platform world | An open environment will increase competition and push incumbents to focus on high-value segments. | Fragmentation of the value chain will alter power dynamics and benefit customers through greater competition. |
Key Takeaways
- Distributors or manufacturers: The rise of product platforms in digital banking will force market participants to choose between becoming a platform or a product manufacturer, with significant implications for their business models and customer interactions.
- Fewer, bigger winners: Market leaders will gain a stronger advantage, as platforms provide more purchasing information and benefit the best products. Distributors will also benefit from economies of scale in data access and customer awareness.
- Ecosystem imperatives: Digital banking institutions will need to build more relationships with both internal and external firms, creating a network effect that drives further integration and collaboration.
To learn more, visit www.deloitte.com/beyondfintech.
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