2016年-普华永道全球_How_FinTech_is_reshaping_banking_12页_751kb

2016 PwC Global FinTech Survey Summary

Core Content

The 2016 PwC Global FinTech Survey highlights the transformative impact of FinTech on the banking industry. It reveals that FinTech is reshaping customer expectations, operational models, and the competitive landscape. The report underscores the critical need for banks to adapt to new digital trends and consider strategic partnerships with FinTech companies to remain relevant.

Main Points

Consumer Banking Braces for Disruption

• Consumer banking is identified as the most likely sector to be disrupted by FinTech over the next five years.
• The simplicity of traditional banking products and processes makes them vulnerable to innovation from FinTechs.
• 73% of financial sector executives believe consumer banking is the most at-risk sector.
• 76% of banking respondents fear some part of their business may be lost to FinTechs.

Reinvented Customer Service

• FinTechs are redefining customer service through 24/7 access, non-traditional channels (e.g., social media), and omni-channel offerings.
• Only 53% of banks believe they are consumer-centric, compared to over 80% of FinTechs.
• 71% of banks predict that more than 60% of their clients will use mobile apps at least once a month within five years.
• Banks must focus on personalisation, transparency, and customer experience to meet rising expectations.

Reaching Out to Business Clients

• A shift towards enterprise FinTech is evident, with more FinTechs targeting B2B solutions.
• These include invoice automation, lending for SMEs, and commercial solutions.
• Banks are increasingly adopting FinTech solutions such as APIs, SaaS, and open development to streamline operations and move toward digital delivery.

Paving the Way for a Win-Win Partnership

• 42% of banks are already engaging in joint partnerships with FinTechs, more than any other financial sector.
• Banks are also the most active in setting up venture funds to support FinTechs (19%).
• Challenges include IT security concerns, regulatory uncertainty, and cultural differences.
• Despite these, collaboration is seen as a path to mutual benefit, with banks leveraging FinTech’s innovation and FinTechs benefiting from banks’ data and infrastructure.

Conclusion: Customer Experience is Moving into the Spotlight

• Customer experience is becoming a central focus for banks.
• Banks should simplify products, design with user experience in mind, and use customer feedback to develop relevant offerings.
• Omni-channel integration and data-driven insights are key to meeting customer expectations.
• Strategic cooperation with FinTechs can help banks become more customer-centric and innovative.

Key Trends Identified

Key Statistics

• 76% of banking respondents fear some part of their business is at risk to FinTechs.
• 71% of banks predict more than 60% of their clients will use mobile apps at least once a month within five years.
• 42% of banks are engaged in joint partnerships with FinTech companies.
• 19% of banks are setting up venture funds to fund FinTechs.

Strategic Recommendations

• Simplify products and services to facilitate comparisons and reduce confusion.
• Design with the user experience in mind, not just internal processes.
• Leverage customer feedback to develop relevant and timely offerings.
• Integrate digital channels to create a seamless, omni-channel customer experience.
• Collaborate with FinTechs to combine innovation with established infrastructure and customer data.

Conclusion

The report concludes that while the banking industry faces significant challenges from FinTech, it also has substantial opportunities for collaboration and innovation. The future of banking is likely to be software-driven, with a strong emphasis on customer-centricity and digital transformation.