GSMA-2021年移动钱包行业报告（英文）-2021.3-86页_14mb

State of the Industry Report on Mobile Money 2021 Summary

Core Content

This report provides an in-depth analysis of the mobile money industry's response to the challenges posed by the COVID-19 pandemic in 2020, highlighting its role in financial inclusion, economic resilience, and digital transformation.

Main Points

Global Impact of the Pandemic on Mobile Money

• Financial Lifeline: Mobile money became a critical financial lifeline during the pandemic, offering a safe, no-contact way to access essential services and receive government support.
• Adoption Surge: The number of registered mobile money accounts grew by 12.7% globally in 2020 to reach 1.21 billion, doubling the forecasted growth rate.
• Active Accounts: The number of monthly active accounts reached 300 million, with a 17% year-on-year increase, indicating a shift from passive to active usage.

Transaction Growth

• Daily Value: The global value of daily mobile money transactions exceeded $2 billion, up from previous years and expected to surpass $3 billion by the end of 2022.
• Transaction Types: Merchant payments grew by 43%, bulk payments by 31%, and international remittances by 65%, showing strong adaptation to the new economic environment.

Regulatory and Policy Responses

• Fee Waivers and KYC Flexibility: Many countries waived transaction fees and relaxed KYC processes to facilitate faster access to mobile money services.
• Essential Services: Mobile money agents were often declared essential services, with providers investing in safety measures like handwashing stations and PPE.
• Government Disbursements: Mobile money became a key channel for G2P (government-to-person) payments, helping to distribute relief funds efficiently.

Interoperability and Ecosystem Development

• Interoperability Test Platform: Launched by the GSMA to support the development of interoperable payment ecosystems.
• Mobile Money Certification: Provides a framework for AML/CFT and fraud risk management, with certified providers serving over 210 million accounts.
• API Expansion: The GSMA Mobile Money API was adopted by providers in Asia, Africa, and Latin America, supporting integration with 104 companies, including 18 government agencies, 14 utility companies, 58 bulk disbursement providers, and over 14,000 merchants.

Regional Highlights

• Africa: Continued to lead in growth, with 548 million registered accounts and 150 million active accounts by year-end. Sub-Saharan Africa accounted for 43% of all new accounts.
• East Asia and Pacific: Grew significantly, contributing to 34% of all new accounts, with over half of the services having more than one million registered accounts.
• South Asia: Registered accounts surpassed 300 million, representing 25% of global mobile money accounts.
• Middle East and North Africa: Experienced the largest absolute growth in registered accounts over the last five years.
• Latin America and the Caribbean: Had the fastest growth in both registered and active accounts, driven by government support and the shift to digital payments.

Financial Demarginalisation

• Usage Trends: Monthly active accounts are now being used for more advanced transactions like bill payments, bulk disbursements, and merchant payments, indicating deeper financial integration.
• Ecosystem Transactions: In Sub-Saharan Africa, 19% of monthly active accounts made bill payments, 13% received bulk payments, and 10.5% made merchant payments.

Socio-Economic Contributions

• Humanitarian Aid: The shift to cash and voucher assistance (CVA) accelerated, with mobile money being used to distribute aid efficiently.
• Women and Financial Inclusion: Mobile money expanded access to financial services for women, contributing to greater financial inclusion.
• Agricultural Tools: Enabled smallholder farmers to access digital financial tools, supporting economic resilience in rural areas.

Challenges and Opportunities

• Sustainability Concerns: Fee waivers and regulatory changes may affect long-term sustainability.
• Future Outlook: The industry is expected to continue its growth and resilience, with a focus on interoperability, ecosystem development, and financial inclusion.

Key Information

• GSMA's Role: The GSMA supports the mobile money ecosystem through initiatives like the Interoperability Test Platform and Mobile Money Certification.
• Partnerships: Strong partnerships with governments, banks, and fintechs have been crucial in driving the adoption and resilience of mobile money.
• Support from Bill & Melinda Gates Foundation: The report was supported by the Gates Foundation, highlighting the importance of collaboration in advancing financial inclusion.

Conclusion

The 2020 pandemic significantly accelerated the adoption and use of mobile money, demonstrating its resilience and importance in financial inclusion, especially for the vulnerable and financially excluded. The industry has adapted quickly, leveraging technology, partnerships, and regulatory support to maintain and expand its reach, contributing to more inclusive and robust economies. The report underscores the potential of mobile money to continue shaping the future of financial services globally.