2024-03-23-世界银行-2023财年吉尔吉斯共和国国家意见调查报告（英）_48页_1mb

Summary of Kyrgyz Republic World Bank Country Opinion Survey (October 2023)

Key Findings

• Increased Familiarity and Trust: Respondents in Fiscal Year (FY) 2023 reported higher levels of familiarity with the World Bank Group (WBG) compared to FY 2019 (mean score 6.3 vs. 5.8). Trust in WBG remained high among all stakeholder groups, with a mean trust rating of 7.3, placing WBG among the most trusted institutions, despite lower trust for parliament and academia.

• Improved Perceptions of Effectiveness: Key performance indicators showed significant improvements, with higher alignment (31% increase), effectiveness in achieving results (34% increase), and relevance (36% increase) compared to FY 2019. Stakeholders with higher familiarity expressed more positive views, suggesting that knowledge dissemination could enhance perceptions.

• Stakeholder Priorities: Education, digital development, health, and water supply and sanitation infrastructure were among the top areas for WBG focus. Perceived importance of digital development and water infrastructure increased significantly since FY 2019, while job creation and social inclusion saw moderate or no growth.

• Value Provided: Respondents most valued WBG's financial resources (57%), followed by bringing together stakeholder groups (37%) and mobilizing third-party financial resources (25%). Other highly valued activities include providing advisory services (22%) and ensuring timely financial support (25%).

• Collaboration and Engagement: Stakeholders emphasized the need for WBG to collaborate more with local governments (49%), private sector (40%), and civil society (39%). WBG's collaboration with stakeholders has improved but remains below ideal levels in some areas, with critics from civil society being particularly critical in FY 2023.

• Operational and Development Focus: Recommendations included increasing flexibility in project preparation, enhancing transparency, and addressing socio-economic needs like social support for vulnerable groups. Digitalization in public administration and climate change adaptation were highlighted as critical opportunities.

• Communication and Knowledge Work: While social media and official websites are primary information sources, only 55% of respondents used WBG's advisory services. WBG's knowledge work contributed moderately to development results, and improvements in language accessibility (e.g., Kyrgyz language translations) could enhance uptake.

Areas for Improvement

• Operational Efficiency: Stakeholders called for greater flexibility, transparency in tenders, and responsiveness to local conditions, especially in project implementation.

• Collaboration: Limited engagement with local governments and civil society needs addressing, alongside ensuring more inclusive stakeholder involvement in project design and monitoring.

• Climate Change Initiatives: High concern exists for air pollution (80% very concerned) and glacier melting (76%), indicating a need for tailored communication and targeted interventions.

Recommendations for Enhanced Effectiveness

1. Increase operational flexibility and responsiveness to changing economic conditions.
2. Expand collaboration with local governments, private sector, and civil society through multistakeholder platforms.
3. Improve communication in the Kyrgyz language and via accessible channels like social media.
4. Strengthen focus on climate change adaptation, particularly air pollution and water security.
5. Enhance dissemination and utilization of WBG's analytical products to increase evidence-based decision-making.