2016年-世界发展银行全球_FY15_Chile_Country_Opinion_Survey_Report_109页_1mb

FY15 Chile Country Opinion Survey Report Summary

Core Content

This report presents the findings of the FY15 Chile Country Opinion Survey conducted by the World Bank Group (WBG) Public Opinion Research Group (PORG). The survey aimed to assess stakeholders' perceptions of the WBG's work in Chile across multiple dimensions, including general issues facing the country, overall attitudes toward the WBG, sectoral importance and effectiveness, the WBG's operations, knowledge and instruments, future role, and communication and outreach strategies.

Main Objectives

• To understand stakeholders' perceptions of the WBG's work in Chile.
• To evaluate the WBG's effectiveness and relevance in development.
• To identify the most important development priorities and areas where the WBG can contribute.
• To assess the WBG's knowledge work and financial instruments.
• To explore the future role of the WBG in Chile and its communication strategies.

Methodology

• The survey was conducted from May to October 2015.
• 486 stakeholders were invited, but only 49 participated, resulting in a 10% response rate.
• Respondents were drawn from various sectors including government, private sector, academia, and NGOs.
• The survey included both open-ended and multiple-choice questions, with a focus on indicator questions for the WBG's annual Corporate Scorecard.
• The data was collected with the presence of a representative from the independent fielding agency Kronos.

Demographics of the Sample

• Respondents were categorized into "CSO" (non-profit organizations, community-based organizations, and private foundations) and "Other" (ministries, PMUs, consultants, etc.).
• Stakeholders from the Office of the President/Prime Minister, financial sector, judiciary, and other groups were not included.
• Respondents were asked about their familiarity with the WBG and other organizations, and their primary engagement with WBG agencies.

General Issues Facing Chile

• Direction of Chile: Most respondents (66.7%) believed Chile is headed in the right direction, while 18.8% thought it was heading in the wrong direction and 14.6% were unsure.
• Development Priorities: Respondents identified several key development priorities, including poverty reduction, education, and infrastructure.
• Poverty Reduction Areas: The top areas believed to contribute most to poverty reduction included education, health, and employment.
• Shared Prosperity: Respondents identified economic growth and equity as the main drivers of shared prosperity, with a focus on improving the well-being of the less well-off.
• Income Inequality: All respondents believed the gap between the rich and the poor is a very serious problem.
• Climate Change: All respondents viewed global climate change as a very serious problem.

Overall Attitudes Toward the World Bank Group

• Effectiveness: Respondents rated the WBG's effectiveness lower than the Inter-American Development Bank (IDB) but higher than the Latin American Development Bank (LAD).
• Development Results: The WBG was perceived as somewhat effective in helping achieve development results.
• Staff Preparedness: Respondents rated the WBG's staff preparedness as moderately effective.
• WBG and IFC Collaboration: Stakeholders who worked with both institutions viewed their collaboration positively.
• Capacity Building: The WBG was seen as effective in capacity building, with high importance placed on areas like information and communications technology, climate change, and poverty reduction.
• Knowledge Work: Respondents rated the WBG's knowledge work as highly effective, with a mean technical quality rating of 7.6.
• Financial Instruments: The WBG's financial instruments were rated as moderately meeting Chile's needs.
• Reimbursable Advisory Services (RAS): Respondents gave a moderate rating for the value for money of RAS.

Sectoral Importance and Effectiveness

• The WBG's support was considered important in multiple sectors, with high importance placed on poverty reduction, health, and education.
• The WBG's effectiveness in these areas was linked to its overall effectiveness and ability to help achieve development results.
• Key drivers of effectiveness included information and communications technology, climate change, and poverty reduction.

How the WBG Operates

• The WBG's work in Chile was generally viewed positively, with high agreement on its role as an effective development partner.
• Respondents rated the WBG's internal measuring and monitoring as moderately effective.
• The WBG was perceived as having a strong presence in Chile and being selective in its support.

WBG's Knowledge and Instruments

• Respondents frequently consulted the WBG's knowledge work and activities.
• The WBG's knowledge work was seen as meeting Chile's needs for research, analysis, and technical assistance.
• The WBG's financial instruments were considered to meet Chile's needs to some extent.
• Reimbursable Advisory Services (RAS) were seen as providing moderate value for money.

Future Role of the WBG in Chile

• Respondents suggested that the WBG should focus on poverty reduction, education, and health.
• They believed the WBG should offer more advisory services and knowledge sharing.
• International development cooperation was seen as playing a very significant role in Chile's development in the near future.

Communication and Outreach

• Respondents primarily obtained information from traditional media and government sources.
• They preferred to receive information through the WBG website and social media channels.
• The WBG website was used by a majority of respondents, and social media channels were consulted by a significant portion.
• The WBG's communication and outreach were generally viewed positively, with high agreement on the clarity and usefulness of information shared.

Key Findings

• The WBG is generally perceived as effective in its work in Chile.
• Stakeholders value the WBG's knowledge and advisory services but believe it could improve in certain areas.
• There is a strong belief in the importance of international development cooperation for Chile's future.
• The WBG's communication strategies are seen as useful and relevant, with a preference for digital platforms.

Conclusion

The survey highlights the WBG's perceived effectiveness and relevance in Chile, particularly in poverty reduction, health, and education. It also underscores the importance of improving communication and outreach, and increasing the use of advisory services to enhance impact. Overall, the WBG is seen as a valuable partner in Chile's development, with opportunities for further strengthening its role.