2016年-世界发展银行全球_FY16_Rwanda_Country_Opinion_Survey_Report_109页_5mb

报告摘要

FY 2016 Rwanda Country Opinion Survey Report Summary

Core Content

This report presents the findings of the FY 2016 Rwanda Country Opinion Survey conducted by the World Bank Group's Public Opinion Research Group (PORG). The survey aimed to assess how stakeholders in Rwanda perceive the WBG's work, including its effectiveness, knowledge work, and future role.

Main Objectives

To understand stakeholders' perceptions of the WBG's work in Rwanda.
To evaluate the WBG's effectiveness in addressing development priorities.
To identify the WBG's greatest strengths and weaknesses.
To explore the future role and collaboration opportunities of the WBG.
To assess communication and outreach effectiveness.

Methodology

Conducted from December 2015 to February 2016.
Invited 254 stakeholders, including government officials, private sector actors, CSOs, and others.
Response rate was 64% (N=400).
The survey included both open-ended and multiple-choice questions.
Indicator questions were used to aggregate data for the WBG's annual Corporate Scorecard.
Data were weighted for year-to-year comparisons, excluding stakeholder groups not present in both FY 2013 and FY 2016.

Demographics of the Sample

Respondents were grouped into categories such as ministries, PMUs, consultants, financial sector, CSOs, media, and others.
The judiciary had no respondents.
Media and CSO groups were highlighted as having distinct perspectives.

General Issues Facing Rwanda

Development Priorities: The top priorities identified were job creation/employment (33.3%), poverty reduction (32.1%), and rural and agricultural development (26.5%).
Poverty Reduction Factors: Education (34%) and rural development (27%) were seen as the most effective contributors.
Shared Prosperity: Respondents believed that improving the well-being of the less well-off and fostering economic growth were key to achieving shared prosperity.
Climate Change: A majority of respondents considered global climate change a serious problem.

Overall Attitudes Toward the WBG

Effectiveness Rating: The WBG was rated as effective overall, with a mean score of 7.1.
Development Results: Respondents believed the WBG's work contributed to achieving development results, though the rating was significantly different from FY 2013.
Staff Preparedness: The WBG's staff was perceived as somewhat prepared to address Rwanda's development challenges.
Greatest Value: Financial resources, particularly investment lending and policy-based lending, were seen as the WBG's greatest value.
Greatest Weakness: Being too bureaucratic in operations was identified as the main weakness.

Sectoral Effectiveness

Key Drivers of Effectiveness: High ratings in energy, food security, global integration, rural and agricultural development, and health were strongly correlated with overall effectiveness and development results.
Private Public Partnerships: The WBG was seen as moderately effective in promoting private public partnerships.
Helping the Poorest: A significant number of respondents believed the WBG effectively supports the poorest segments of the population.

How the WBG Operates

Collaboration with Stakeholders: The WBG was perceived as effective in collaboration with various stakeholders, including local governments and the private sector.
Real-Time Monitoring: Respondents believed the WBG measures and corrects its work in real time, though this perception was lower compared to FY 2013.

WBG's Knowledge and Instruments

Knowledge Work Usage: The WBG's knowledge work and activities were used less frequently in FY 2016 compared to FY 2013.
Media Usage: The media group used WBG knowledge work more frequently than other groups.
Knowledge Contribution: The WBG's knowledge work was seen as moderately significant in contributing to development results.
Technical Quality: The technical quality of WBG's knowledge work was rated as moderate.
Financial Instruments: The WBG's financial instruments were perceived as meeting Rwanda's needs.

Future Role of the WBG in Rwanda

Increasing Value: Stakeholders suggested the WBG should engage more with civil society and reduce the complexity of obtaining financing.
Collaboration Focus: Increased collaboration with local governments and the private sector was recommended.
Resource Allocation: Health and education were identified as the top sectors for resource focus.
Service Offerings: Respondents preferred the WBG to offer more services through its website.

Communication and Outreach

Information Sources: Respondents primarily obtained information from local newspapers (45%), the internet (35%), and local radio (30%).
Preferred Channels: The World Bank website was the most preferred source of information.
Social Media Usage: A significant number of respondents used the WBG's social media platforms.
Access to Information: Most respondents were aware of the WBG's access to information policies.
Internet Access: 94% of respondents had internet access.

Key Information

The survey included 26 indicator questions for the WBG's Corporate Scorecard.
The results were compared with those from FY 2013.
The weighted data and stakeholder group breakdowns are detailed in Appendix E.
Stakeholder group responses are provided in Appendices B, C, D, and F.
The survey questionnaire is included in Appendix G.

Summary of Key Findings

Effectiveness: The WBG was perceived as somewhat effective overall, with a mean rating of 7.1.
Knowledge Work: While the WBG's knowledge work was seen as useful, its usage was less frequent in FY 2016.
Collaboration: Collaboration with local governments and the private sector was seen as crucial.
Communication: The WBG's website and social media were preferred for information sharing.
Challenges: Bureaucracy and lack of citizen participation were identified as key weaknesses.
Future Recommendations: Focus on health and education, enhance collaboration, and improve accessibility and outreach.

Conclusion

The FY 2016 Rwanda Country Opinion Survey provides valuable insights into stakeholder perceptions of the WBG's work. While the WBG is seen as effective in some areas, there are clear opportunities for improvement, particularly in reducing bureaucracy, enhancing collaboration, and improving communication strategies. The survey highlights the need for the WBG to better engage with civil society and simplify its financial processes to maximize its impact in Rwanda.

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