EBA欧洲银行-00.-Website-Clarifications-No-1_12页_238kb

Open Tender Procedure Clarifications No. 1 Summary

Core Content

This document provides clarifications on the European Banking Authority (EBA) Procurement Procedure for Website Services, addressing various questions from tenderers about the scope, requirements, and expectations of the contract. The EBA has responded to 34 questions, offering detailed guidance on technical, financial, and operational aspects of the procurement.

Main Points

1. Software and Version Requirements

• The EBA currently uses LIFERAY 6.1.1 CE as the content management system (WCMS).
• LIFERAY EE is not required, but higher versions of LIFERAY may be used if fully compatible with the current EBA website.
• No new software is needed; the existing stack will continue to be used.

2. Scope of Services

• The scope includes:
  • Hosting, backup, and security for all environments (Dev, Testing, Pre-Prod, Prod, DR)
  • Helpdesk support
  • Maintenance of the EBA website, ECMS, other tools, and extranet/subsites
  • Business maintenance services
  • Training
• Enhancements are covered under the indicative budget of EUR 720,000 for 4 years and are not included in the 25 hours/month maintenance schedule.
• A fixed team size is not required; the contractor can determine the team size based on their needs.

3. Service Level and Support

• The EBA expects 24/7 website functionality and rapid intervention when needed.
• The helpdesk must be available during the business hours of the EBA offices in London (8am to 6pm, UK time).
• There is no email server required as the current setup already supports email and notification functions.

4. Budget and Contract Ceiling

• The indicative budget of EUR 720,000 is for a 4-year period, not per annum.
• The maximum ceiling is based on the estimated value and is not binding.
• The budget includes all services mentioned in the Terms of Reference, including hosting.

5. Team Location and Onsite Support

• The EBA does not expect an onsite team.
• The team location is not specified, and an onsite-offshore or fully offshore model is acceptable.
• Training can be conducted remotely, and the EBA does not expect the team to travel to Member State competent bodies.

6. Quality of Service (QoS) and KPIs

• The KPIs (e.g., number of support incidents, time-to-implement, backlog size, service credits) are based on the past 3 years of service and are considered achievable and realistic.
• No automated updates are expected; updates are manual and include HTML pages, PDFs, and other documents.

7. Legal and Financial Requirements

• The average annual turnover requirement refers specifically to the type of services covered by the tender (website hosting, maintenance, etc.), not the company's overall turnover.
• The evidence of relevant insurance is to be provided by the tenderer and can include certificates or copies of insurance.
• Audited accounts and certificates of registration can be submitted in the original language of the tenderer, as long as they are translated into English if required.

8. Consortium and Authorization

• If submitting as a consortium, the Consortium Leader must be the authorized representative of the tenderer.
• This authorization must be confirmed through an appropriate power of attorney.
• All consortium members must fulfill the requirements and accept the terms and conditions of the procurement.

9. Data Center and Cloud Hosting

• The current EBA website is hosted in the contractor's infrastructure, not the EBA's data center.
• The tenderer can use a cloud-based data center, provided it complies with European Regulations and is physically located in the EU.

Key Information

• No server/infrastructure reuse is allowed from the current vendor.
• Daily website updates are manual and include HTML pages, PDFs, and other documents.
• No calculations are required in the reporting sections.
• The load time KPI applies to HTML pages, but not to PDFs.
• The indicative budget covers all services outlined in the Terms of Reference and Tender Specifications.

Summary Table