【埃森哲】2024超越维持运转基础设施管理激发创新-基础设施托管服务在促进业务重塑中的作用研究报告英文版_25页_4mb

报告摘要

Beyond Uptime: Summary

Core Content

This document discusses the evolving role of Infrastructure Managed Services (IMS) in enabling business innovation and digital transformation. It outlines the limitations of traditional IMS models and presents a three-step strategic approach to modernize infrastructure and align it with business goals.

Main Points

Traditional IMS is not equipped for accelerated change:
- The IT landscape is evolving rapidly, driven by hybrid infrastructure, generative AI, and decentralized digital enterprises.
- Legacy systems are unable to handle the complexity and speed of modern technology adoption, resulting in higher costs, misalignment between IT and business, and operational inefficiencies.
Modern IMS is essential for business reinvention:
- Modern IMS integrates Site Reliability Engineering (SRE), full-stack observability, FinOps, and AI-powered automation.
- It enables business agility, cost transparency, and security by design, supporting organizations in navigating technological, regulatory, and economic challenges.
Three strategic steps to unleash modern IMS potential:
1. Assess where you are:
  - Evaluate automation maturity, hybrid cloud foundation, and adoption of new technologies.
  - Understand the current and future IT landscape to align with business objectives.
2. Build partnerships, not just outsourced services:
  - A strategic IMS partner should bring industry expertise, continuous innovation, and outcome-based pricing.
  - They should focus on shared vision and long-term business value, not just cost savings.
3. Enable enterprise-wide transformation:
  - Infrastructure should be seen as a living, adaptable ecosystem.
  - It must incorporate intelligent automation, mature governance, and open architecture to support agility, security, and innovation.

Key Information

Cloud adoption challenges:
- Only 42% of companies are fully achieving expected outcomes from cloud adoption.
- 34% of C-suite executives view legacy infrastructure as a bottleneck to cloud value.
- 41% of companies find defining and implementing a new operating model too complex.
Technology trends:
- Generative AI is a major driver of change, yet only 13% of companies are confident in their data strategies and AI capabilities.
- The edge computing trend is increasing network strain, requiring remote management and integrated architecture.
Case studies:
- A large insurance company transitioned from a single cloud provider to a multi-cloud environment, reducing costs and improving efficiency.
- A consumer goods company adopted a cloud-agnostic approach, achieving 20-25% cost reduction and 40-50% faster deployment.
- Siltronic, a technology leader, successfully established a standalone IT environment in six months using Accenture's IMS services, enhancing security, resilience, and agility.

Conclusion

Modern IMS is a strategic enabler for business innovation, efficiency, and reinvention. It requires a strategic partnership, comprehensive assessment, and enterprise-wide transformation. Organizations that adopt modern IMS can accelerate transformation, reduce costs, and create sustainable value.

References

Accenture 2024 Pulse of Change Index
Cloud Value: Navigating the Cloud Adoption Journey | Accenture
Reinventing with a Digital Core | Accenture
Modern Networks for Competitive Advantage | Accenture
Cloud Value: Navigating the Cloud Adoption Journey | Accenture
Case Study: Taking Silicon to the Cloud

Authors

Rajive Wickramasinghe: Senior Managing Director, Global Lead - Infrastructure Engineering, Accenture
Ashley Green: Managing Director, Accenture Cloud First
Nalin K. Pandey: Managing Director, Accenture Cloud First
Shalabh Kumar Singh: Principal Director, Accenture Research