OPENSIGNAL-2020年全球移动网络体验报告（英文）-2020.9-31页_4mb

Summary of GLOBAL MOBILE NETWORK EXPERIENCE AWARDS 2020

Core Content

The Global Mobile Network Experience Awards 2020 celebrates the top-performing mobile network operators across five key metrics: Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, and 4G Availability. The report highlights both the best-performing operators and those that showed the most improvement in the past year, based on user data collected between January 1 and June 28, 2019 and 2020.

The report also reflects on the 10th anniversary of Opensignal, noting the significant evolution of the telecom industry and the increasing importance of mobile network performance in the transition to 5G.

Main Findings

Global Winners

• Video Experience: T-Mobile Netherlands and A1 (Austria) are joint Global Winners with scores above 80 out of 100.
• Voice App Experience: SoftBank (Japan) is the sole Global Winner with a score of 83.6.
• Download Speed Experience: Telus (Canada) is the Global Winner with an average of 75.8 Mbps.
• Upload Speed Experience: Swisscom (Switzerland) is the Global Winner with 18.2 Mbps.
• 4G Availability: au (Japan) is the Global Winner with 99% of users connected to 4G.

Global Leaders

• Video Experience: T-Mobile Netherlands, A1, SoftBank, KPN, NTT DoCoMo, 3, Magenta-T, Vodafone, StarHub, Singtel, Telekom.
• Voice App Experience: SoftBank, SK Telecom, LG U+, au, KT, NTT DoCoMo, Vodafone, Tele2, Rakuten, T-Mobile, KPN, FarEasTone, Proximus.
• Download Speed Experience: Telus, Bell, Rogers, SK Telecom, StarHub, Singtel, M1, KPN, Tele2, LG U+.
• Upload Speed Experience: Swisscom, T-Mobile Netherlands, LG U+, SK Telecom, Singtel, M1, Salt, KPN, Ooredoo, Proximus, Telekom, A1, Vodafone.
• 4G Availability: au, Rakuten, NTT DoCoMo, Jio, SoftBank, LG U+, SK Telecom, Smartfren, Verizon, TPG, KT, Mytel, T-Mobile Netherlands, Tele2, T-Mobile USA, Taiwan Mobile, FarEasTone, KPN, Airtel, GT, AIS, csl, Optus, EE, M1, Singtel, 3, AT&T, Chunghwa, Vodafone, Jio, TPG, etc.

Global Rising Stars

The report also highlights Global Rising Stars, the operators that have shown the most improvement in mobile network experience over the past year. These operators are recognized for their year-on-year percentage improvements in at least one of the five metrics. Key operators include:

• Metfone (Cambodia): Most improved in Video Experience, Download Speed Experience, and Upload Speed Experience.
• Indosat (Indonesia), AIS (Thailand), U Mobile (Malaysia), Claro (Colombia), Grameenphone (Bangladesh), Ufone (Pakistan), Movistar (Uruguay), Al-Madar (Libya), and others.

Key Metrics and Insights

• Total Devices Analyzed: 95,867,800

• Total Measurements: 403,023,311,230

• Global Average Scores:

  • Video Experience: 64.2
  • Voice App Experience: 75.9
  • Download Speed Experience: 22.1 Mbps
  • Upload Speed Experience: 7.5 Mbps
  • 4G Availability: 86.3%

• Top Performers:

  • Video Experience: T-Mobile Netherlands and A1 are joint winners with scores above 80.
  • Voice App Experience: SoftBank leads with 83.6 points, followed by SK Telecom, LG U+, and au.
  • Download Speed Experience: Telus (75.8 Mbps) is the fastest, with Bell and Rogers as close competitors.
  • Upload Speed Experience: Swisscom (18.2 Mbps) is the fastest, with T-Mobile Netherlands and Singtel as top performers.
  • 4G Availability: au leads with 99% availability, followed by Rakuten, NTT DoCoMo, and Jio.

Regional Highlights

• Asia-Pacific: SoftBank (Voice App), Telus (Download Speed), and Swisscom (Upload Speed) lead the region.
• Japan: au (4G Availability), SoftBank (Voice App), and NTT DoCoMo (Voice App and 4G Availability) are standout performers.
• South Korea: SK Telecom (Download Speed), LG U+ (Upload Speed), and KT (Voice App and Download Speed) are top performers.
• Europe: Swisscom (Upload Speed), T-Mobile Netherlands (Video Experience), and Proximus (Voice App) are top performers.
• North America: Telus (Download Speed) and Verizon (4G Availability) are the top performers.
• South-East Asia: StarHub, Singtel, and M1 (Download Speed) and Singtel, Viettel Mobile, and Taiwan Mobile (Voice App) are top performers.

Conclusion

The Global Mobile Network Experience Awards 2020 underscore the continued importance of high-quality mobile network performance and the significant progress made by operators globally. While operators in Japan, South Korea, and the Netherlands lead in several categories, the report also recognizes the rapid improvements made by operators in emerging markets, particularly in Southeast Asia and the Middle East. The data highlights the growing focus on upload speeds and 4G availability, especially as users increasingly rely on mobile networks for content creation and sharing.