深度-OpensGnal-2021年全球移动网络体验排行榜（英）-2021.6-35页_3mb

Opensignal Global Mobile Network Experience Awards 2021 Summary

Core Content Overview

The Opensignal Global Mobile Network Experience Awards 2021 evaluate the real-world mobile network experience across various metrics, including Video Experience, Games Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, and 4G Availability. The analysis is based on data collected from July 1 to December 27, 2020, and uses confidence intervals to determine joint winners and leaders.

Key Findings

Video Experience

• Global Winners: SoftBank Japan and T-Mobile Netherlands tied at 79 and 78.8 points respectively.
• Global Leaders: KPN, Tele2 Netherlands, Vodafone Netherlands, Swisscom Switzerland, NTT DoCoMo Japan, StarHub Singapore.
• Global High Performers: Operators scoring at least 9 points (13.9%) above the global average of 64.6 points.
• Performance Highlights: A small majority (53%) of operators achieved Excellent or Very Good scores, while only 2% were in the Poor category.
• Regional Representation: Eight out of 10 Global Leaders were from Europe.

Games Experience

• Global Winners: SoftBank Japan and Vodafone Netherlands tied at 82.9 and 82.3 points respectively.
• Global Leaders: T-Mobile Netherlands, Tele2 Netherlands, StarHub Singapore, KPN Netherlands, LG U+ South Korea, SK telecom South Korea, NTT DoCoMo Japan.
• Global High Performers: Operators scoring at least 13.8 points (24.3%) above the global average of 56.8 points.
• Performance Highlights: Only 65% of operators had a Poor or Very Poor rating, while 35% had Fair or Good. No operator achieved Excellent or Very Good.
• Regional Highlights: SoftBank led in Asia Pacific, while StarHub and Singtel were tied for top in South East Asia.

Voice App Experience

• Global Winner: LG U+ South Korea with 83.3 points, surpassing the previous winner SoftBank Japan (83.0).
• Global Leaders: SK telecom South Korea, KT South Korea, SoftBank Japan, Rakuten Japan, Vodafone Netherlands, NTT DoCoMo Japan, T-Mobile Netherlands, au Japan, Viettel Mobile Vietnam.
• Global High Performers: Operators scoring at least 3.6 points (4.7%) above the global average of 75.8 points.
• Performance Highlights: LG U+ scored 7.5 points (9.8%) higher than the global average, with 70% of operators in Good or Acceptable categories.
• Regional Highlights: Viettel Mobile Vietnam topped South East Asia.

Download Speed Experience

• Global Winner: SK telecom South Korea with 74.9 Mbps, 6.3 Mbps (9.2%) faster than the previous winner Telus Canada.
• Global Leaders: Telus Canada, Bell Canada, T-Mobile Netherlands, Vodafone Netherlands, KPN Netherlands, Tele2 Netherlands, StarHub Singapore, LG U+ South Korea, Rogers Canada.
• Performance Highlights: SK telecom's score is 3.2 times the global average of 23.6 Mbps. 5G played a key role in improving download speeds.
• Regional Highlights: StarHub Singapore led in South East Asia, T-Mobile Netherlands in Europe, and Telus Canada in North America.

Upload Speed Experience

• Global Winner: Swisscom Switzerland with 17.2 Mbps, outperforming T-Mobile Netherlands and LG U+ South Korea by at least 1.4 Mbps (8.6%).
• Global Leaders: Swisscom, T-Mobile Netherlands, LG U+ South Korea, KPN Netherlands, Tele2 Netherlands, Singtel Singapore, StarHub Singapore, Salt Switzerland, Ooredoo Qatar.
• Performance Highlights: Swisscom's upload speed was 9.7 Mbps (130%) faster than the global average of 7.5 Mbps. Ooredoo Qatar is the first Global Leader from the Middle East.
• Regional Highlights: Swisscom led in Europe, Telus Canada in North America, and Singtel and StarHub in South East Asia.

4G Availability

• Global Winner: LG U+ South Korea, scoring just 0.3 percentage points below a perfect score.
• Global Leaders: SK telecom South Korea, au Japan, Jio India, NTT DoCoMo Japan, KT South Korea, SK telecom South Korea, Smartfren Indonesia, Rakuten Japan, Smart Axiata Cambodia, 3 Ireland.
• Performance Highlights: 4G remains essential for 5G access, and the top operators are from South Korea, Japan, and the Netherlands.
• Regional Highlights: LG U+ led in Asia Pacific and North East Asia, while Singtel and StarHub were tied for top in South East Asia.

Global Rising Stars

• WE Egypt and Banglalink Bangladesh are the only operators recognized as Global Rising Stars across all five categories, showing the highest percentage improvements between the last six months of 2019 and 2020.
• 14 other operators are Global Rising Stars in four out of five categories, including:
  • France's Free Mobile
  • Claro Uruguay
  • Colombia's Tigo
  • Libya's National operators (Libya and Al-Madar)

Conclusion

The 2021 Global Awards highlight the dominance of operators from Japan, the Netherlands, and South Korea in several categories. While SK telecom leads in Download Speed Experience, Swisscom continues to be the top in Upload Speed Experience, and LG U+ excels in Voice App Experience and 4G Availability. The report also underscores the importance of 5G in enhancing user experience and the significant improvements made by emerging operators in the Rising Stars category.