2022-10-06-德勤-Taste_the_feeling_of_flexibility_4页_601kb

CCEP ServiceNow Implementation Summary

Company Background

Coca-Cola Europacific Partners (CCEP) is the world's largest bottling company with €15 billion revenue, over 33,200 employees, and a focus on FMCG. Their mission includes optimizing employee experience and productivity.

Key Challenge

CCEP aimed to digitize HR functions, such as meeting bookings and time-off requests, to shift towards a digital-first, self-service model. The goal was to save one million hours of employee productivity by streamlining administrative tasks.

Solution

Implemented ServiceNow's platform, including HR Service Delivery and Safe Workplace, to create a central digital portal. Deloitte managed the design and implementation, focusing on customization for specific needs.

Outcomes

• Saved one million hours of employee time through digital workflows and improved efficiency in HR services.
• Enhanced employee engagement and satisfaction by reducing repetitive tasks.
• During COVID-19, the platform supported remote work, health certifications, and harmonized processes like onboarding and communication.
• Employees reported higher trust and engagement due to simplified access to services.

Future Goals

CCEP plans to save an additional 500,000 hours over three years by advancing digital capabilities and empowering HR through UI/UX improvements. The implementation emphasizes agility to test and iterate on digital innovations.