2021-10-11-埃森哲-2021_Accenture_NASCIO_Cloud_Study_27页_6mb

2021 Accenture & NASCIO Cloud Study: A Fresh Look at Capitals in the Clouds

Introduction

State governments are actively moving to cloud solutions to address increased demand from pandemic-related services like unemployment claims and healthcare support, while accelerating hybrid work models. However, they face challenges in procurement, security, and budgeting, with limited federal oversight.

1. State of the Industry

• Cloud market has evolved from limited SaaS/IaaS/PaaS providers (2000) to over 15,000 SaaS providers (2020).
• Cloud services are increasingly hybrid (mix of public/private) and multi-cloud, posing management complexities.
• Key barriers include budget constraints, cybersecurity risks, procurement inefficiencies, and workforce gaps.
• Cloud adoption is still low (avg. <20% of workloads in cloud), with dissatisfaction due to unmet objectives like cost savings and scalability.

2. Key Findings from State CIOs

• Major Opportunities: Cost savings, flexibility, scalability, security, and improved citizen experiences.
• Challenges:
  • Cloud sprawl and governance lack.
  • Inadequate cybersecurity measures (66% say traditional tools don’t work in cloud).
  • Multi-factor authentication use varies widely (e.g., 11% for mainframe-as-a-service).
  • Budgeting remains tied to traditional CapEx, not OpEx flexibility.

3. Pathways to Progress

• Hybrid Cloud: 89% of states aim for hybrid cloud, balancing private security and public elasticity.
• Cloud-Native Features: Growing use of containers, microservices, and cloud-native security tools.
• Governance & Change Management: 54% lack a cloud change management strategy, critical for scaling.
• Marketplace & Procurement: States need more agile procurement (e.g., variable-based budgeting) and simplified cloud catalog access.

Recommended Actions

• Maturity Levels 0–5 Scale:
  1. Inventory all applications (Level 1).
  2. Develop cloud change management plan (Level 2).
  3. Integrate service desk with cloud provider (Level 2).
  4. Implement multi-factor authentication (Level 2).
• Strategic Shifts:
  • Prioritize OpEx over CapEx for budgeting.
  • Foster agile procurement and workforce training.
  • Adopt cloud-native architectures for scalability (e.g., containers, Dev/Sec/Ops).

Conclusion

State governments must balance cloud benefits (elasticity, flexibility, innovation) with risks, requiring stronger governance, workforce training, and agile policies to drive transformative cloud success.