2024-11-10-世界银行-2024财年萨尔瓦多国家意见调查报告（英）_42页_874kb

FY 2024 El Salvador Country Opinion Survey Summary

Core Content Overview

This report presents the findings of the FY 2024 El Salvador Country Opinion Survey, conducted by the World Bank Group's Business Intelligence (BI) team. The survey aimed to understand how stakeholders in El Salvador perceive the World Bank Group (WBG) in terms of familiarity, trust, effectiveness, and the importance of collaboration and communication.

Main Objectives

• Assess stakeholders' familiarity with the WBG
• Evaluate trust in the WBG
• Analyze the perception of the WBG's effectiveness and relevance to El Salvador's development priorities
• Identify key development areas stakeholders believe the WBG should focus on
• Explore the WBG's engagement on the ground and its financial instruments
• Understand the future role of the WBG in El Salvador
• Determine preferred communication channels and message recall among stakeholders

Key Findings

Overall Attitudes Toward the WBG

• The WBG is perceived as a trusted institution, with high ratings from government and local government stakeholders.
• Government institutions had the highest trust in the WBG (mean = 9.0), while academia, media, and civil society had lower trust (means = 7.0, 7.5, and 7.5, respectively).
• Stakeholders believe the WBG plays a relevant role in development and has a positive influence on shaping development policy.

Familiarity with the WBG

• Overall familiarity with the WBG in FY24 was similar to FY21 (mean = 6.9).
• Collaborators had significantly higher familiarity (mean = 8.2) than non-collaborators (mean = 6.4).
• Government stakeholders were most familiar with the WBG, followed by local government. Private sector and academia had the lowest familiarity.

Development Priorities

• Key development areas stakeholders emphasized include education, jobs, agriculture/food security, and water/sanitation.
• Water/sanitation has become a more prominent priority since FY21.
• Stakeholders suggested that the WBG should focus on poverty reduction, transparency, and sustainable economic development.

Effectiveness of WBG Support

• The WBG's effectiveness in public service infrastructure, transport, health, and education was rated highly.
• However, energy/extractives and social inclusion indicators showed notable declines since FY21.

Collaboration and Partnerships

• Stakeholders believe the WBG collaborates effectively with the national government and other development partners.
• There is a call for greater collaboration with civil society, academia, and the private sector.
• Faith-based institutions and the Legislative Assembly were rated lower in terms of collaboration effectiveness.

Financial Instruments and Knowledge Work

• The WBG is seen as insisting on accountability and having reasonable Environmental and Social Framework (ESF) requirements.
• Its financing conditions are competitive with market rates.
• Knowledge work is valued for bringing global expertise and increasing institutional capacity.
• 39% of respondents used the WBG’s knowledge work and were satisfied with its quality.
• However, awareness of how to access the WBG’s knowledge work remains low, especially among civil society and academia.

Communication and Outreach

• Stakeholders prefer conventional and digital media for communication.
• Message recall is linked to more positive views of the WBG's work.
• There is a need for better dissemination of the WBG's work and more accessible information.

Future Role of the WBG

• Stakeholders suggest the WBG should increase transparency, share project results, and establish more rigorous requirements for public investment.
• A long-term partnership is seen as essential, with accessible staff and responsive engagement.
• There is a call for greater local engagement, systemic approaches, and inclusive development.

Key Recommendations

• Improve transparency and accountability in the use of public funds.
• Enhance communication and outreach to increase awareness and engagement.
• Increase collaboration with civil society, academia, and the private sector.
• Tailor knowledge work to local contexts and improve access to resources.
• Promote more inclusive and sustainable development strategies.

Summary of Stakeholder Ratings

Conclusion

The survey highlights that the WBG is generally viewed positively in El Salvador, particularly by government and local stakeholders. However, there is a need for improved communication, transparency, and collaboration with non-governmental actors to enhance its effectiveness and relevance in the country's development agenda.