2015年-_QYD9U~1

Novant Health Goes Electronic: Summary

核心内容

Novant Health, one of the largest healthcare systems in the Southeast, embarked on a transformative initiative called "Dimensions" to implement a single electronic health record (EHR) system across its organization. The goal was to enhance the patient experience by creating enterprise-wide access to patient records, despite the organization's complex structure and geographic dispersion.

主要观点

• 患者体验为核心：Novant Health prioritizes delivering a remarkable patient experience in every dimension of care.
• 系统整合挑战：Before implementing the EHR, the organization had to address significant IT capability gaps, operational fragmentation, and lack of standardization.
• 与Deloitte合作：Novant Health partnered with Deloitte to evaluate EHR vendors and assist with the implementation process. Deloitte provided strategic expertise and support throughout the project.
• 治理与标准化：The collaboration led to the establishment of a strong governance model, key performance indicators, and standardized processes across all functions of care.
• 成功部署：The EHR solution, based on Epic software, was successfully deployed to eight acute hospitals and multiple ambulatory surgery sites, with plans for full rollout in the next two years.
• 效率提升：The implementation resulted in improved patient experience, increased CPOM utilization, and higher medication barcoding compliance.
• 财务改善：The system enabled a rapid return to the Average Daily Revenue (ADR) baseline and improved claim accuracy through internal policies and tools.

关键信息

• 患者数量与服务量：Novant Health manages over 542,000 emergency department visits and 3,700,000 physician medical group visits annually.
• 项目时间线：The Dimensions EHR project was launched in 2013, with the first deployment to one large acute care facility in October 2013, followed by additional facilities in March 2014.
• 成果：
  • 患者体验提升：患者反馈在系统上线后迅速改善，护理人员可将更多时间用于直接患者护理。
  • CPOM与药物条码合规率提高：CPOM使用率和药物条码合规率均达到95%。
  • 财务恢复与清洁账单：在两周内恢复至ADR基准线，账单准确率显著提高。
• Deloitte的作用：
  • 提供专业团队支持，涵盖不同专业领域。
  • 协助构建治理模型、KPI体系和标准化流程。
  • 促进Novant Health的自主能力，使其能够独立进行后续部署。

项目影响

• 流程优化：通过企业级决策流程，临床工作流程得到了显著改善。
• 财务透明度：建立了收入核查工具，实现对收入差异的精确监控。
• 可持续发展：开发了工具和模板，确保项目的可持续性和标准化。

Deloitte的承诺

Deloitte在项目中扮演了重要角色，不仅提供技术支持，还帮助Novant Health培养内部能力。通过“教人钓鱼”的方式，Deloitte增强了Novant Health的自主实施能力，使其能够在未来独立推进EHR的全面部署。

结论

Novant Health的Dimensions项目是其数字化转型的重要里程碑，显著提升了患者体验、临床效率和财务表现。通过与Deloitte的紧密合作，组织成功克服了复杂的IT和运营挑战，并建立了可持续的实施框架。