2023-11-30-科尔尼-achieving_operational_excellence_to_deliver_value-based_care_-_Kearney_15页_1mb

Digital Hospital PULSE: Achieving Operational Excellence and Value-Based Care Summary

The COVID-19 pandemic has significantly impacted global healthcare by disrupting elective procedures, reducing patient volumes, and straining hospital revenues. Despite these challenges, the Asia-Pacific (APAC) digital health market is experiencing strong growth, with a five-year CAGR of 21%, driven by supportive government regulations and increasing smartphone adoption. Hospitals are recovering, with expected growth rates of 7-12% in revenue and 15-20% in surgeries over the next five years.

Key Trends and Challenges

• Hospitals face challenges such as:
  • Inadequate funding for digital initiatives.
  • Conflicting business priorities.
  • Shortage of qualified digital talent.
  • Difficulty translating data into actionable insights.
  • Data privacy and security concerns.
• Most hospitals invest less than 5% of revenue into digital solutions, while top performers invest over 10%.

Digital Tools Categorization

• Core Systems: EHR/EMR, ERP, CRM for daily operations.
• Digital Platforms: Telehealth, remote monitoring, patient portals.
• Technological Disruptions: AI/ML, RPA, extended reality (AR/VR), IoT, generative AI (e.g., ChatGPT for patient engagement).

Digital Maturity Model (Five Archetypes)

Digital maturity evolves from marginal laggards to best-in-class performers. Most healthcare providers are at the "Ad Hoc Digital Starter" or "Basic Digital Literate" stages, with limited digital implementation and data silos. Telcos and retail industries lead in digital maturity.

Digital PULSE Imperatives

Kearney’s Digital PULSE model recommends five imperatives for hospitals to become digital leaders:

1. Prioritize Digital Initiatives: Focus on high-value investments for patients, providers, and payers.
2. Upgrade and Integrate Legacy Systems: Align data governance and use integrated tech platforms.
3. Leverage Ecosystem Partnerships: Collaborate with startups, tech firms, and governments.
4. Establish Digital Laboratories: Foster innovation and test new technologies.
5. Elevate to Value-Based Metrics: Shift from operational KPIs to patient-centric outcomes.

Current State in APAC

• Hospitals in APAC are at early stages of digital maturity (73% of executives report significant gaps).
• Key use cases (e.g., RPA for billing, AI diagnostics) are still rare, with most investments focused on core systems.

Takeaway

Hospitals must accelerate digital transformation to achieve operational excellence and deliver value-based care. By embracing digital tools, enhancing data analytics, and fostering partnerships, healthcare organizations can improve patient outcomes, streamline operations, and meet evolving patient needs in the 21st-century healthcare landscape.