2018人力资源颠覆性技术趋势（英文版）_41页-1mb

Deloitte HR Technology Disruptions for 2018 Summary

Core Content

Deloitte's report highlights the significant changes and disruptions occurring in the HR technology market in 2018, driven by technological advancements, evolving work practices, and new ways of managing organizations. The report is authored by Josh Bersin, a Principal & Founder at Deloitte, and outlines key trends shaping the future of HR systems.

Main Trends

1. Changes in the Overall Technology Landscape

• The HR technology market is being transformed by always-on apps, real-time communication, AI, and intelligent predictive software.
• Virtual reality (VR) is expected to revolutionize training.
• New tools are emerging that integrate seamlessly with platforms like Slack, Salesforce, and others, focusing on collaboration and productivity.

2. Shift in the Way We Work

• Employees are increasingly overwhelmed, leading to a demand for tools that simplify work life and improve productivity.
• The rise of conversation-based systems (e.g., Slack, Microsoft Teams) is replacing traditional email.
• HR technology must align with these new communication platforms to be relevant.

3. Changes in the Way We Manage Organizations

• Organizations are moving from hierarchical structures to networked team structures.
• This shift requires HR tools that support team-centric practices, including agile goal management, talent mobility, and organizational network analysis.
• The concept of "team management" is evolving and will soon replace traditional "talent management."

4. ERP and HCM Move to the Cloud

• Major HR software vendors (Oracle, SAP, Workday, etc.) are transitioning to cloud-based platforms.
• The cloud shift is leading to a move from purchasing to leasing HR systems.
• Smaller vendors and PEOs (Professional Employer Organizations) are also growing due to the cloud and economic expansion.

Emerging Categories

5. Continuous Performance Management

• Performance management is evolving into a continuous process, supported by new tools that enable real-time feedback, check-ins, and multidirectional communication.
• These tools integrate with platforms like Outlook and Salesforce and support agile, self-directed learning.
• ERP vendors are adapting, but new vendors are also entering the market with more engaging and user-friendly solutions.

6. Feedback, Pulse Survey, and Analytics Tools

• There is a growing emphasis on continuous employee feedback and engagement.
• Tools like Glint, TINYpulse, and Culture Amp are becoming essential for HR departments.
• These platforms provide real-time insights into employee sentiment and performance, helping to improve workplace conditions and productivity.

7. Contingent Workforce and Project Management

• Gig workers, contractors, and freelancers are becoming more common, leading to the need for new work management systems.
• Platforms like SAP Fieldglass and Upwork are being used alongside project management tools to support flexible work models.
• ERP vendors are starting to integrate these capabilities, but new vendors are also making inroads.

8. Anonymous Feedback Tools and the Growth of Glassdoor

• Anonymous feedback platforms are gaining traction, with companies like Blind and Fishbowl offering tools for open and honest employee feedback.
• Glassdoor has become a major player in the job search and employer review space, providing valuable data on company reputation and salary trends.
• Salary transparency is increasing, influencing how companies set compensation and rewards.

Key Points

• Market Reinvention: Change is the constant in the HR software market, with new technologies and practices continuously reshaping it.
• Team-Centric Tools: The future of HR technology lies in tools that support team management, not just individual performance or talent management.
• Cloud Migration: ERP and HCM vendors are rapidly moving to the cloud, shifting from traditional on-premise systems.
• Integration is Key: HR technology must integrate with other workplace tools to be effective and user-friendly.
• Growth in Feedback and Engagement Tools: These tools are becoming central to managing employee experience and improving productivity.
• Glassdoor's Rise: Glassdoor is becoming a critical source of data for HR, influencing employer branding and compensation strategies.

Conclusion

The HR technology market is undergoing a fundamental transformation, driven by the need for more agile, team-focused, and integrated solutions. As companies adopt new work models and technologies, HR vendors must adapt to remain relevant. The coming years will see further consolidation and innovation in this space, with new players challenging traditional vendors and pushing the boundaries of what HR technology can achieve.