2018人力资源颠覆性技术趋势（英文）_41页-1mb

Deloitte HR Technology Disruptions for 2018 Summary

Core Content

This document outlines the major trends shaping the HR technology landscape in 2018, emphasizing the ongoing reinvention of HR systems driven by technological advancements, changing work environments, and evolving organizational management practices. The report is authored by Josh Bersin, Principal & Founder, and highlights how HR technology is moving from traditional systems to more agile, team-focused, and data-driven solutions.

Main Trends

1. Changes in the Overall Technology Landscape

• The HR technology market is being transformed by always-on apps, real-time communication, and artificial intelligence (AI).
• Intelligent predictive software, cognitive bots, and virtual reality (VR) are expected to play a growing role in HR functions such as training and employee engagement.
• The shift from email-based communication to conversation-based systems (e.g., Slack, Microsoft Teams, Workplace by Facebook) is accelerating.
• These tools are increasingly designed to resemble social networking platforms, enabling more dynamic and interactive team communication.

2. Changes in the Way We Work

• The overwhelmed employee is a persistent issue, leading to flat or declining productivity and employee engagement in the U.S.
• Wellbeing and mindfulness have become important priorities for many workers.
• HR technology must now support team-based workflows and enhance productivity rather than just manage tasks.
• Companies are moving toward networked team structures, requiring new tools that support team-centric management and agile practices.

3. Changes in the Way We Manage Organizations

• The concept of team management is emerging as a key focus in the HR market, moving beyond talent management to people management.
• Traditional HR systems are not well-suited for the networked, agile organization.
• The core HR systems (e.g., Oracle, SAP, Workday) are evolving to include team-based features, such as goal setting, performance tracking, and analytics.
• Cornerstone OnDemand and other vendors are expanding into integrated HR platforms, challenging traditional ERP providers.

4. Contingent Workforce and Project Management

• A new subcategory of HR tech is emerging around gig- or project-based work management systems.
• These systems are designed to support contractors, freelancers, and contingent workers, who are becoming more prevalent.
• Companies are using platforms like SAP Fieldglass, Upwork, and Toptal to manage this workforce, alongside traditional HR systems.
• The market is seeing new vendors and existing ERP providers begin to incorporate these capabilities.

Key Market Developments

• The HR software market is in a state of rapid reinvention, with change being the only constant.
• Cloud-based systems are replacing legacy on-premise solutions, with a significant shift from purchasing to leasing.
• Investment in HR technology has surged, with $1.87 billion invested over two years, and over $900 million in the first seven months of 2017.
• The people management market is estimated to be $18 billion, and is growing rapidly with the integration of feedback, analytics, and engagement tools.

Emerging Technologies and Tools

• Continuous performance management is becoming the norm, with OKR-based goal systems, multidirectional feedback, and agile learning tools.
• Pulse surveys and employee listening platforms are increasingly used to monitor engagement and wellbeing.
• Analytics tools are being developed to track employee sentiment, culture, and team dynamics.
• Mobile, social, and conversational interfaces are becoming the standard for HR technology usage.

Market Players and Competition

• Major ERP vendors such as Oracle, SAP, and Workday are competing with newer, agile vendors in the team management and performance management space.
• Cornerstone OnDemand has emerged as a key player by integrating learning, engagement, and analytics into a single platform.
• Glassdoor has become a significant player in the employee experience and salary transparency space, with over 50 million monthly visits.
• The anonymous feedback market is also growing, with platforms like Blind and Fishbowl gaining traction among employees.

Key Points

• The HR software market is moving from talent management to people management and eventually to team management.
• Feedback is central to maintaining a positive employee experience, and tools are evolving to support continuous listening and real-time data collection.
• Integration between feedback systems, performance management, and employee engagement is expected in the near future.
• Salary transparency is becoming a key trend, with platforms like Glassdoor and PayScale providing crowdsourced salary data.
• New vendors are challenging traditional HR software providers by offering more user-friendly, agile, and data-driven solutions.

Conclusion

The HR technology market in 2018 is undergoing a major transformation, driven by the need to support networked teams, agile management, and employee wellbeing. As cloud-based systems and integrated platforms become more prevalent, the role of HR technology is evolving to be more interactive, predictive, and team-focused. This shift is not only reshaping the industry but also creating new opportunities for both investors and HR professionals.