2024-02-28-德勤-2024年全球人力资本趋势_2024_Global_Human_Capital_Trends_122页_15mb

2024 Global Human Capital Trends Report Summary

1. Introduction: Thriving Beyond Boundaries

• The report outlines the shift from traditional productivity metrics to human performance, emphasizing the importance of human sustainability.
• Organizations face unprecedented disruptions, necessitating a boundaryless approach that integrates human, business, and societal outcomes.
• Key trends highlight the need for new mindsets, tools, and collaborative approaches to drive performance in a world defined by rapid change.

2. Focusing on Human Performance

• Human sustainability is defined as creating value for workers and society, leading to improved human and business outcomes.
• Traditional productivity metrics are becoming obsolete, being replaced by broader measures like well-being, skills development, and workplace experience.
• Organizations must prioritize human capabilities such as curiosity, empathy, and imagination to adapt to technological advancements like generative AI.

3. Addressing the Imagination Deficit

• Generative AI raises questions about the decline in innovative thinking and adaptability.
• Cultivating human capabilities is critical to complement technology, fostering innovation and resilience amid disruption.
• Organizations should establish safe spaces (digital playgrounds) for experimentation to nurture creativity.

4. Human Performance Metrics

• A balance of business outcomes (financial performance) and human sustainability (well-being, equity) is essential for measuring success.
• Responsible use of data and AI is critical to building trust and unlocking performance.
• Organizations should develop new metrics that reflect holistic progress rather than just activity-based productivity.

5. The Transparency Paradox

• Transparency can build or erode trust depending on intent and execution.
• Organizations must align transparency practices with core values and stakeholder needs.
• Human sustainability requires a thoughtful strategy that prioritizes respect for worker privacy.

6. Digital Playground Opportunities

• Digital tools and technologies offer pathways to reimagine work, with safe spaces for experimentation.
• AR/VR, analytics, wearables, and AI enable new forms of collaboration and skill development.
• Accessibility and responsible use are critical to ensuring that digital playgrounds enhance human performance.

7. Workplace Microcultures

• Embracing diverse team cultures rather than monocultures enhances engagement, agility, and innovation.
• Organizations should empower local teams to define their norms while aligning with overarching values.
• Microcultures are emerging as a driver of worker retention and business outcomes.

8. Readiness for Boundaryless HR

• HR must evolve from an isolated function to a boundaryless discipline integrated across business operations.
• People expertise should be distributed across the organization, not confined to HR.
• Cross-functional collaboration and AI integration are key to unlocking human potential at scale.

9. Evolving Leadership to Drive Human Performance

• Leaders have a pivotal role in setting the organizational vision and fostering a human-centric mindset.
• Accountability for human sustainability requires integrating these goals into incentive structures and governance.
• Psychological safety and worker trust must be prioritized across all organizational functions.

10. Conclusion

The 2024 Global Human Capital Trends report underscores that thriving in the boundaryless world demands leaders champion human sustainability. By embracing new metrics, transparency best practices, digital tools, and collaborative cultures, organizations can unlock human potential and achieve resilient, mutually reinforcing outcomes for both business and society.

About the Authors
This report was authored by a team of experts from Deloitte, including Sue Cantrell, Kraig Eaton, Corrie Commisso, Julie Duda, Jen Fisher, Michael Griffiths, Nicole Scoble-Williams, Jason Flynn, and others.