2018-您需要了解的全部ERP和移动技术相关信息（英文版）

ERP & Mobile: A White Paper Summary by Avanade

Core Content

This white paper explores the integration of mobile technology with Enterprise Resource Planning (ERP) systems, focusing on the challenges, opportunities, and best practices in developing mobile ERP solutions. It emphasizes the growing demand for mobile access to ERP functionalities and the need for a strategic, multidisciplinary approach to meet this demand effectively.

Main Viewpoints

• Mobile Technology in Business: Mobile technology, driven initially by the consumer market, is now making significant inroads into the business world. By 2015, it was predicted that over 1.3 billion mobile workers would be in use, with 67% of users using social media in their work environment.
• Mobile ERP Applications: Mobile ERP applications are becoming increasingly common. These can range from simple apps that handle basic tasks like approvals to more complex solutions that support field service operations.
• User Experience (UX) is Key: The success of mobile ERP depends heavily on user experience. A well-designed UX can enhance productivity and efficiency, while poor UX can lead to resistance and inefficiency.
• Offline and Online Integration: Handling offline scenarios is a critical challenge. Mobile apps must be able to function when not connected to the network and synchronize data seamlessly when reconnected.
• Custom vs. Standard Apps: While standard apps can provide some benefits, they often lack the flexibility needed for complex business processes. Custom apps, tailored to specific needs, are more likely to deliver real value.

Key Information

Simple Appliances and Apps

• Mobile ERP apps must be "light" due to the limited memory and processing power of mobile devices.
• The screen size is a significant difference from traditional ERP systems, requiring redevelopment for mobile use.
• MyApprovals is an example of a simple yet valuable mobile app that allows users to access and complete workflows on various platforms.
• Microsoft has developed its own mobile framework (Windows Azure Platform) to simplify integration with Dynamics AX.

Cross-Device and Cross-Platform

• The Bring Your Own Device (BYOD) trend means companies must support multiple operating systems (iOS, Android, Windows).
• Developing cross-platform apps requires writing separate code for each platform, increasing development time and cost.
• Companies that choose specific devices may face challenges due to rapid market changes.

The Complex Mobile World of Field Service

• Field service engineers require more advanced mobile functionality, such as GPS navigation, customer profile access, manual access, and stock updates.
• Offline support is crucial for environments where internet access is limited or restricted.
• Synchronization between mobile apps and ERP systems is a technical challenge, especially with multiple users and asynchronous data.
• A generic synchronization framework is not feasible due to the differences in ERP systems (e.g., SAP, AX, Oracle).

Standard Apps vs. Custom Apps

• Standard apps are not a one-size-fits-all solution for mobile ERP.
• Custom apps are more suitable for complex business processes, allowing for greater flexibility and integration.
• Key considerations before developing or purchasing an app include:
  • Relevant business processes
  • Actions to be accessible on mobile
  • Datasets required
  • Security and synchronization needs
  • Offline capabilities
  • Support for non-structured data (e.g., documents, photos)

User Experience

• User experience is a critical factor in the adoption and effectiveness of mobile ERP.
• Mobile apps should be intuitive, visually appealing, and require minimal user input.
• Examples include:
  • Business Intelligence and Big Data on mobile devices for managers
  • Timesheets and Expenses Statements with photo integration
  • Intuitive input methods like calendar-based entry instead of lists
• A good UX can significantly reduce the learning curve and increase user satisfaction.

Case Studies

Delta Airlines

• Delta implemented a mobile ERP solution for its cabin crew using Windows Phone 8 devices.
• The solution includes:
  • Real-time credit card processing
  • E-receits and discount voucher scanning
  • Cross-platform functionality for different devices
  • GPS integration for efficient route planning
• The app was developed in collaboration with Avanade, AT&T, and Microsoft.
• The solution is expected to evolve over the next three years to support newer devices.

Savelys

• Savelys, a French heating system company, transitioned from a paper-based system to a fully mobile solution.
• The system includes:
  • Custom service apps for technicians
  • Wireless connectivity to a backend Microsoft SQL Server database
  • Real-time data capture and synchronization
  • Barcode readers and combustion analysers for accurate inventory and service management
• The implementation resulted in:
  • A 15-20% increase in productivity
  • 75% reduction in routine tasks
  • 100% data automation
  • Improved customer service through real-time rerouting

Conclusion

• Mobile ERP is becoming essential for modern businesses due to increasing user demand, cost savings, and operational efficiency.
• Developing and integrating mobile ERP requires a well-structured approach that includes UX design, security, synchronization, and cross-platform compatibility.
• Custom solutions are often more effective than standard apps, especially for complex processes.
• The integration of mobile ERP with existing systems can be costly and complex, but the benefits in terms of productivity and user satisfaction are substantial.

About Avanade

• Avanade offers business technology solutions and managed services that integrate Microsoft technologies to help customers achieve results.
• The company has extensive experience in ERP and mobile integration, as demonstrated by the case studies.
• Avanade operates globally, with offices in North America, South America, Africa, Asia-Pacific, and Europe.