全球视野下的未来人才与未来工作_25页_4mb

The New Face of Work Summary

Core Content

The document explores the evolving landscape of work in the digital economy, emphasizing the transformation of talent management, workforce dynamics, and organizational strategies. It outlines the future of work (FoW) as a multidimensional concept involving technology, culture, and human capital. The focus is on how businesses can adapt to a new generation of employees and consumers, and how digital tools and platforms are reshaping the way work is done.

Main Points

#Megatrend: A new breed of digital disruptors has emerged

• Companies are leveraging technology platforms to create new businesses.
• These platforms reflect a company's strength and innovation capabilities.

#Megatrend: People are the core of a changing workstyle transformation

• Millennials (1980-1994): Value agility and personalized experiences.
• Generation Z (1995-2010): Emphasize self-directed learning and independence.

#Megatrend: Multi-generational workforce and consumers

• Traditionalists (Born before 1946): Follow structured, hierarchical work styles.
• Baby Boomers (1946-1964): Focus on competition and hard work.
• Generation X (1965-1979): Prefer independent and flexible work approaches.
• Millennials (1980-1994): Collaborative and globally oriented.
• Generation Z (1995-2010): Self-directed and tech-savvy.

FoW: The New Face of Work

• Workspace: Future workspaces will be flexible, secure, and a mix of physical and virtual environments.
• Workculture: Will be borderless, collaborative, and innovation-focused.
• Workforce: Increasingly distributed and involves collaboration between humans and intelligent machines.

FoW Maturity Model

• S1-AD HOC: Initial stage of FoW adoption.
• S2-OPPORTUNISTIC: Sporadic use of digital tools.
• S3-REPEATABLE: Regular and structured use of digital practices.
• S4-MANAGED: Systematic integration of digital work practices.
• SS-OPTIMIZED: Full optimization and alignment with the future of work.

FoW Journey: Playbook for 2020-2025

• Step 1: Analyze the future and craft a vision.
• Step 2: Strategy and feasibility analysis.
• Step 3: Explore competitive differentiation.
• Step 4: Develop a roadmap for FoW.
• Step 5: Implementation with 9 key levers:
  • Experience centricity
  • Proactive monitoring
  • Effective communications
  • Proactive change management
  • Collaborative governance
  • Business processes
  • Technology
  • Smart operations
  • Innovation culture

Best Practices: Next Generation Talent Management

• By 2024, two-thirds of G2000 enterprises will shift to dynamic, multi-disciplinary teams.
• Citi's Next Gen Technology Talent Initiative: Focuses on attracting and engaging customers through digital transformation.
• Integrated Workplace Sensing Systems: Will optimize and personalize the employee experience by 2022.
• Talent Engagement Platforms: Enable 24/7 access and enhance employee engagement and empowerment.

Best Practices: Talent Engagement

• Cast Portal/App: A platform used by Disney HK to engage employees, with high adoption rates.
• By 2022, 33% of G1000 companies will use agile, AI-driven learning pathways for career development and succession planning.

#3rdPlatform: The Race Towards Autonomy

• Experimentation: Focuses on ubiquitous connectivity, cloud silos, and business model vulnerability.
• Multiplied Innovation: Highlights app explosion, borderless clouds, and iterative defenses.
• Autonomy: Sees a shift towards self-directed and intelligent work environments.

3rdPlatform: FoW Innovation Multipliers

• Development: Involves cloud-native Dev/Apps and AI & Data Everywhere.
• Reach and Scale: Digital transformation accelerates value creation through cloud-to-edge integration.
• Risk: Emphasizes security, risk, and privacy awareness programs.

Key Information

• Workforce Trends: By 2025, 75% of the global workforce will be millennials.
• ROI of Connectivity: Fully connected enterprises will see at least 2x ROI by 2025.
• Digital Residency Metrics: 55% of companies will use these metrics in 2025.
• Talent Engagement: 25% of G2000 firms will use integrated workplace sensing systems by 2022.
• Digital Transformation (DX) Value: Expected to grow significantly, with a focus on innovation and agility.
• Market Spend: Human capital management SaaS spending is projected to grow 1.6x globally between 2019 and 2023, reaching $22B.

Conclusion

The future of work is characterized by digital transformation, agility, and a shift towards a multi-generational, tech-savvy workforce. Organizations must adopt flexible workspaces, foster innovation-focused cultures, and integrate advanced technologies to remain competitive. Talent management is evolving to support dynamic, outcome-focused teams and personalized employee experiences, driven by the integration of AI, data analytics, and secure digital platforms. The 3rdPlatform represents a new era of autonomy and innovation, where digital tools empower employees and redefine business operations.