2025年未来工作调查报告_未来运营模式与工作方式研究_28页_2mb

Future of Work Survey 2025 Summary

Core Content

The Future of Work Survey 2025 is a collaborative study between HYSEA, PwC India, and 3AI, aiming to understand how global capability centres (GCCs), IT, and ITeS organisations in India are preparing for the future of work. The survey collected insights from 40 organisations, spanning various sizes, locations, and maturity levels, and grouped them into five key themes that reflect current and emerging trends in HR, talent strategy, employee experience, learning and development (L&D), and organisational agility.

Main Themes and Key Insights

1. Technology and AI in HR

• GenAI and automation are transforming HR service delivery, with a focus on efficiency, predictive insights, and personalisation.
• 45% of respondents feel automation or GenAI has led to changes in HR team structures and roles.
• Digital onboarding systems and learning experience platforms are the most commonly used tools.
• Robotic process automation (RPA) and HR analytics are also gaining traction.
• Recruitment, onboarding, and employee engagement are the top areas for AI adoption.
• Key barriers to effective technology use include limited analytical skills, poor data quality, and lack of appropriate tools.

2. Talent Strategy and Workforce Models

• Hybrid - flexible days is the most popular model, adopted by 45% of organisations.
• 95% of companies now engage gig workers, but only 55% use them for less than 10% of their workforce.
• Retention strategies are being tailored to different workforce segments, with 75% of respondents believing their organisation has an effective strategy.
• Employee Value Proposition (EVP) is being customised for various groups, with 75% of respondents agreeing.
• Gen Z-led startups face the challenge of scaling sustainably, requiring flexible and inclusive policies.
• Return-to-office mandates have emerged as a significant driver of attrition, with 12% of respondents citing this as a reason for leaving.

3. Employee Experience, DEI and Mental Health

• Hybrid models are perceived as equitable and performance-driven.
• DEI is seen as the most important factor in enhancing the employee experience, but only 60% of respondents believe it is embedded across key decisions like hiring and promotions.
• India lags behind in DEI implementation, with only 33% of respondents reporting it is embedded in their organisation.
• Mental health support is increasingly prioritised, with 90% of respondents agreeing that it improves customer experience.
• However, only 70% of respondents feel mental health is openly supported and prioritised in their organisation.
• Mature global organisations (especially in North America and Australia and New Zealand) are more proactive in implementing mental health and DEI initiatives.

4. L&D for Future Skills

• AI is reshaping the way skills are developed, with a shift towards microlearning and personalised learning pathways.
• 66% faster skill changes are observed in occupations most exposed to AI compared to those least exposed.
• 65% of respondents are confident that their current L&D strategy effectively addresses future skills needs.
• Larger organisations express greater confidence in their L&D approach.
• There is a growing recognition of the need for a robust L&D ecosystem to bridge gaps in leadership development and skill-based learning.

5. Organisational Agility and Transformation

• Agility is now a key organisational trait, encompassing decision-making, team composition, and leadership adaptability.
• AI and GenAI are being leveraged to drive agility and support transformation efforts.
• HR's role is evolving to become more strategic, focusing on data-driven decisions and fostering a culture of continuous learning.
• 50% of respondents believe their organisation is agile enough to respond to evolving business and talent needs.

Key Information

• The survey highlights a shift from traditional HR practices to more technology-driven, agile, and inclusive approaches.
• GenAI and automation are central to this transformation, offering personalised experiences and enhanced productivity.
• Hybrid work models are becoming the norm, especially in India, with a growing emphasis on flexibility and employee well-being.
• DEI and mental health are gaining traction as critical components of the employee experience, though implementation varies by region and organisation size.
• L&D is moving towards microlearning and personalised development, aligning with the fast-evolving skill demands in AI-driven workplaces.
• Organisational agility is seen as a key differentiator, with HR playing a pivotal role in enabling this transformation.

Conclusion

The Future of Work Survey 2025 underscores the accelerating digital transformation in India's tech sector, driven by AI and automation. It highlights the need for strategic alignment between technology, talent, and leadership to ensure relevance, resilience, and inclusivity in the evolving workplace. As organisations move towards future-ready models, the focus on employee experience, DEI, and mental health is becoming increasingly vital, alongside the development of agile and skill-centric HR strategies.