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20th Annual Global CEO Survey: Healthcare Industry Key Findings

Core Content Overview

The 20th Annual Global CEO Survey highlights the challenges and opportunities facing the healthcare industry, focusing on globalisation, technology, talent, and trust. It includes insights from 56 healthcare CEOs across 27 countries, emphasizing the sector's unique position and the evolving landscape of the industry.

Main Findings

Globalisation: Underway but under siege?

• Globalisation's Impact:
  • 64% of healthcare CEOs believe globalisation has facilitated greater connectivity.
  • 59% see a greater flow of goods and trade as a result of globalisation.
• Concerns:
  • 80% of healthcare CEOs are worried about geopolitical uncertainty.
  • 82% are concerned about uncertain economic growth.
  • Healthcare CEOs are more worried about over-regulation (84%) than the global average (80%).
  • Only 14% believe globalisation is helping to close the rich-poor gap.
  • Only 7% think globalisation is helping with climate change, compared to a global average of 15%.

The Short Term: Prospects for Growth

• Revenue Growth Confidence:
  • 52% of healthcare CEOs are very confident about revenue growth over the next three years.
  • 46% are equally positive about the next 12 months.
• Internal Priorities:
  • The top three priorities for healthcare CEOs align with the global average.
  • New strategic alliances are a significant focus (59% vs 48% globally).
• Key Markets:
  • The US (43%), China (23%), and the UK (20%) are the main target markets.
  • Only 5% are focusing on India or Japan, and Germany is lower than the global average (9% vs 17%).

Further Out: Addressing New Challenges

• Key Themes:
  • Technology, Talent, and Trust are the main themes.
• Technology's Role:
  • 86% of healthcare CEOs see technology reshaping their industry in the next five years.
  • 71% are concerned about the speed of technological change.
  • 70% worry about shifts in customer behaviour.
  • 75% are concerned about cyber threats, significantly higher than the global average (61%).
• Innovation and Digital Transformation:
  • 20% of healthcare CEOs list innovation as a key strategic priority.
  • Digital and technological capabilities are the second most important priority (13%).
  • 73% of healthcare CEOs are confident in their digital skills, compared to 55% globally.
  • 55% use social media, and 73% use digital media more than print.
  • 57% are using home automation.
• Talent Strategy:
  • 79% of healthcare CEOs have changed their people strategy to reflect future skills and employment structures.
  • 64% plan to increase recruitment over the next 12 months, the highest among all sectors.
  • 59% are exploring the benefits of humans and machines working together.
  • 52% are considering the impact of AI on future skills needs, higher than the global average (39%).
  • 13% plan to cut headcount, with 57% citing automation and technology as a factor.
• Skills in Demand:
  • Healthcare CEOs value problem-solving (98%), adaptability (98%), collaboration (96%), leadership (91%), creativity and innovation (86%), and emotional intelligence (89%).
  • These skills are harder to find in healthcare than in other sectors, especially adaptability (71% vs 61%) and emotional intelligence (80% vs 64%).

Trust in the Digital Age

• Trust Concerns:
  • 69% of global CEOs believe it's harder to gain and keep trust in the digital world.
  • 75% of healthcare CEOs agree with this concern.
• Risks to Trust:
  • Data privacy, security, and ethics are the biggest risk to stakeholder trust, with 82% of healthcare CEOs concerned.
  • Cybersecurity incidents rank second for healthcare (61% vs 53% globally).
  • Risks from social media usage rank third (55% vs 38% globally).
  • IT disruptions rank fourth (38% vs 47% globally).
• Actions Taken:
  • 63% of healthcare CEOs are taking action on data security and ethics, higher than the global average (53%).
  • 48% are taking action on cybersecurity, slightly below the global average (52%).
  • 41% are addressing social media risks, compared to 26% globally.
  • 64% are addressing IT disruptions, compared to 55% globally.

Key Information

• Top Threats to Growth:

  • Over-regulation (84%)
  • Uncertain economic growth (82%)
  • Geopolitical uncertainty (80%)
  • Social instability (79%)

• Top Strategic Priorities:

  • New strategic alliances (59%)
  • Innovation (20%)
  • Digital and technological capabilities (13%)

• Digital Transformation:

  • 73% of healthcare CEOs are confident in their digital skills.
  • 55% are on social media.
  • 73% use digital media more than print.
  • 57% are using home automation.

• Technology in Healthcare:

  • The sector is moving towards AI and VR as key future technologies.
  • These innovations are enabling remote consultations, streamlined decision-making, and cost-effective training.
  • However, the cybersecurity challenge remains significant, and the sector is still catching up in terms of maturity.

• Future Outlook:

  • Healthcare CEOs are optimistic about growth, with 52% very confident in revenue growth over the next three years.
  • The sector is more advanced in using technology for training and recruitment.
  • There is a growing emphasis on human-centric values like emotional intelligence and leadership.

Conclusion

The healthcare industry is at a critical juncture, facing both the opportunities and challenges of globalisation and digital transformation. While technology is reshaping the sector, the human element remains vital. CEOs are increasingly focused on trust, cybersecurity, and inclusive leadership to navigate the complexities of the modern healthcare landscape. The future of the industry will depend on its ability to integrate technology with human values and to address the growing concerns around regulation, economic uncertainty, and social instability.